Benefits Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking an individual contributor to join our Total Rewards team as Benefits Manager, India. You will be the local expert on all India benefits matters, executing on the regional strategy and delivery of employee benefits programs.

The successful candidate will bring expertise in India's statutory and supplemental benefits landscape, strong executive presence, and the ability to influence decision making in a matrixed global organization. You will report to the Director, EMEA/APJ Benefits and work under the strategic direction of the Senior APJ Benefits Manager.
 

Regional Strategy & Global Partnership

• Serve as the India benefits manager: act as the India expert, providing the APJ Lead with strategic market insights that directly inform regional benefits philosophy, design decisions, and policy frameworks. Execution of Global Benefits strategy within India, following global design while ensuring local relevance.
• Deliver the full lifecycle of India benefits programs: including health, risk, retirement, leave, and wellbeing - ensuring market competitiveness and full compliance with India labor law: EPF, ESI, gratuity, the Maternity Benefit Act, state-level requirements, and the evolving Labor Code consolidation framework. Stay current on legislative developments and proactively assess impact on program design and compliance.

Vendor Management & Financial Stewardship

• Lead annual renewals and vendor management: drive benefits renewals, vendor performance reviews, and market benchmarking, partnering with brokers and consultants to deliver cost-effective, high-quality program design.
• Contribute to budget planning: including cost projections, utilization analysis, and financially sustainable enhancement recommendations with the analytical rigor expected of a senior finance partner.

Stakeholder Partnership & Employee Experience

• Partner cross-functionally for seamless delivery: collaborate with the Senior Manager, APJ Benefits and the India Compensation lead to present a unified Total Rewards strategy, and work with FP&A, Legal, Payroll, People Operations, Communications, and Central HR Shared Services (People Care, HRBPs, Leave Administration) to ensure compliant program delivery and consistent employee support.
• Serve as the primary escalation point for employees: provide responsive, empathetic resolution of complex escalations while maintaining strict confidentiality and building trust across the employee population.
• Navigate complex matrix relationships: manage stakeholder partnerships across India leadership, APJ regional teams, US-headquartered Global Benefits, Finance, and Legal, external vendors, and Global Wellbeing program leads. Work across time zones, advocating effectively for India-appropriate solutions while maintaining global policy alignment. Handle executive escalations with sound judgment.

M&A, Innovation & Agile Execution

• Support M&A activities: conduct benefits due diligence, plan harmonization, and employee communications for India acquisitions, operating as the regional expert in deal processes.
• Execute with agility: adapt to shifting priorities, make sound independent decisions with supervision from remote leadership, and contribute to cross-regional and global benefits initiatives as a thought partner.
• Lead with innovation: leverage AI and platform tools to improve employee experience and operational efficiency. Stay ahead of regulatory changes and proactively assess program impact.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience managing employee benefits programs, with significant depth in India statutory and supplemental benefits within the technology sector
• Deep knowledge of India's statutory benefits framework: EPF/EPFO administration, ESI, Payment of Gratuity Act, Maternity Benefit Act, and state-specific labor welfare requirements
• Demonstrated success setting and achieving strategic objectives, with the ability to operate as an individual contributor in a global, matrixed organization
• Strong command of benefits accounting and finance, with the ability to drive budget planning, cost modeling, and utilization analysis
• Strong customer focus and collaborative mindset, with proven ability influence decision making across senior stakeholders and cross-functional partners
• Proven ability to innovate and improve processes, with expertise in process design, project management, and benefits technology platforms (Workday, Darwin, or similar preferred; ServiceNow Platform an advantage)
• Strong analytical capabilities to leverage market data for decision-making and benchmarking against industry standards
• Experience managing brokers and vendors, including contracting, RFPs, and performance evaluations
• Track record of supporting M&A due diligence and integration activities

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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