Federal Government Advisory Solution Consultant

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking a Senior Solution Consultant to support strategic enterprise and public sector customers in Brazil. In this customer-facing role, you will lead discovery, solution strategy, technical validation, and executive engagement throughout complex sales cycles. You will partner closely with Account Executives, solution specialists, and cross-functional teams to help customers achieve digital transformation outcomes through the ServiceNow platform.

Key Responsibilities

• Lead customer discovery and technical validation activities for strategic opportunities.
• Deliver compelling solution demonstrations and executive presentations.
• Design solution approaches that address customer business challenges and transformation goals.
• Build trusted relationships with business leaders, architects, and technical stakeholders.
• Develop account strategies alongside Account Executives and specialist teams.
• Support proof-of-value initiatives, RFP responses, and competitive positioning.
• Share best practices and provide informal coaching and mentorship to less experienced team members.
• Represent ServiceNow at customer events, executive briefings, and industry engagements.

Preferred Qualifications

• Experience working with Public Sector or highly regulated industries.
• ServiceNow platform experience preferred.
• Fluent Portuguese and English; Spanish is a plus.
• Familiarity with AI-powered business solutions and workflow automation technologies.

Qualifications

Required Experience

• 7+ years of experience in Solution Consulting, Pre-Sales, Sales Engineering, or Enterprise Technology Consulting.
• Experience supporting complex enterprise software sales cycles and multi-stakeholder buying processes.
• Strong understanding of enterprise architecture, integration patterns, and digital transformation initiatives.
• Ability to lead executive-level discovery workshops and influence business and technical decision makers.
• Experience developing solution strategies aligned to customer business outcomes.
• Knowledge of AI-driven solutions, workflow automation, and enterprise platforms.
• Proven ability to manage multiple strategic opportunities simultaneously.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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