FSI Advisory Solution Consultant

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a Financial Services Industry (FSI) Solution Consultant, you will partner with Account Executives, Industry Leaders, and Product Teams to help banks, insurance companies, fintechs, and other financial institutions accelerate digital transformation using the ServiceNow platform.

You will serve as a trusted advisor to customers throughout the sales cycle, combining industry expertise with consultative solutioning to demonstrate how ServiceNow can improve operational resilience, risk and compliance processes, employee productivity, customer service, and AI-driven business transformation. This role requires strong business acumen within Financial Services as well as the ability to connect technology capabilities to measurable business outcomes.

What you get to do in this role:

• Partner with Account Executives to drive strategy and execution for Financial Services opportunities.
• Lead executive discovery sessions to understand customer business challenges, regulatory pressures, and transformation priorities.
• Deliver compelling demonstrations and industry-specific solution storytelling tailored to Banking, Insurance, Capital Markets, and Fintech organizations.
• Position ServiceNow's AI, Workflow Automation, Risk, Security, Operations, Employee Experience, and Customer Experience solutions to executive stakeholders.
• Build trusted relationships with CIOs, COOs, CROs, CISOs, Operations Leaders, Risk Leaders, Compliance Executives, and Line-of-Business stakeholders.
• Design and lead Proof of Concepts (POCs), workshops, and value realization discussions.
• Support RFPs, RFIs, technical evaluations, and competitive positioning activities.
• Collaborate with Product Sales, Customer Success, Marketing, Partners, and Industry teams.
• Represent ServiceNow at executive briefings, customer events, and industry conferences.
• Stay current on Financial Services trends, regulatory developments, AI innovation, operational resilience, fraud prevention, and customer experience transformation

Qualifications

To be successful in this role you have:

• 7+ years of experience in Solution Consulting, Pre-Sales, Sales Engineering, Enterprise Architecture, Management Consulting, or Enterprise Software Consulting.
• Experience supporting complex enterprise sales cycles.
• Financial Services industry experience in Banking, Insurance, Capital Markets, Payments, Fintech, or Risk & Compliance environments.
• Strong executive presentation and communication skills.
• Proven ability to translate business challenges into technology-driven outcomes.
• Experience engaging both business and technical stakeholders.
• Strong understanding of digital transformation initiatives within Financial Services.
• Fluent English and Portuguese. 

AI, Automation & Digital Transformation

We are looking for candidates who can help customers embrace the next generation of enterprise transformation through AI-powered workflows, automation, and digital innovation.

• Articulate the business value of Generative AI, Agentic AI, and workflow automation to executive and operational stakeholders. 
• Demonstrate how AI-enabled workflows can improve customer operations, employee productivity, risk management, compliance, and service delivery within Financial Services organizations. 
• Connect AI capabilities to measurable business outcomes, including operational efficiency, risk reduction, productivity gains, improved customer experiences, and revenue growth. 
• Lead discussions around autonomous workflows, intelligent process execution, and human-in-the-loop governance models. 
• Build credibility with executives by discussing AI strategy, governance, responsible AI principles, operational resilience, and business transformation initiatives

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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