Senior Sales Operations Manager

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Sr Manager of Sales Operations partners closely with Asia and Korea Sales Leadership, Finance, HR, and GTM teams to drive predictable revenue growth, improve forecast accuracy, and strengthen operational rigor across the sales organization. This role leads strategic planning, performance management, and business rhythm to enable scalable, high-performance go-to-market execution.

Key Responsibilities

• Partner with Asia and Korea Sales Leaders to develop and execute regional growth strategies and operating plans.
• Drive forecast accuracy through disciplined pipeline management, inspection cadences, and data-driven methodologies.
• Lead account reviews, opportunity inspections, and deal governance to accelerate high-quality revenue outcomes.
• Own the cadence and delivery of QBRs, MBRs, and executive business reviews, ensuring clear insights and actions.
• Lead annual and quarterly planning, including territory design, coverage models, and quota setting.
• Partner with Finance on revenue planning, forecasting, and performance analytics.
• Work with HR to support headcount planning, capacity modeling, hiring plans, and talent readiness.
• Collaborate with GTM teams on segmentation, routing, account coverage, and go-to-market effectiveness.
• Build and scale operational frameworks that drive consistency, accountability, and execution excellence.
• Translate complex data into clear executive-level insights and recommendations.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience in Sales Operations, Revenue Operations, or related roles, preferably in enterprise or B2B technology.
• Proven experience partnering with senior sales leaders in complex, matrixed organizations.
• Strong expertise in forecasting, pipeline management, quota methodology, and performance management.
• Experience leading cross-functional initiatives with Finance, HR, and GTM teams.
• Strong executive presence with the ability to influence without authority.
• Exceptional analytical, communication, and stakeholder management skills

Preferred Experience

• Experience supporting high-growth or SaaS organizations.
• Experience working across Asia Pacific and/or Korea market

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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