Technical Support Intern

As a Technical Support Intern - Striker, you will be tasked with building strong foundations in SentinelOne products, support processes, ticket triage, and troubleshooting while contributing to real customer cases under close guidance.

What Will You Do?

Primary responsibilities include: 

• Support incoming technical cases by helping with initial case review, triage, and data gathering under the guidance of the Technical Support team.
• Learn SentinelOne support workflows, tools, and case management practices, and apply them consistently in daily work.
• Use internal documentation, knowledge base articles, and team guidance to suggest next troubleshooting steps and support case progression.
• Help build relevant AI automations and tools to help deflect tickets and improve productivity.

What Skills and Knowledge Will You Bring?

Ideal candidates will have: 

• Strong interest in technical support, cybersecurity, and problem-solving.
• Excellent customer service mindset and strong written and verbal communication skills.
• Ability to multitask, manage time effectively, and stay organized in a high-volume environment.
• Basic troubleshooting ability and foundational understanding of operating systems, endpoint security, network issues, or IT support concepts.
• Ability to think outside the box and drive innovation that improves productivity
• Coding/scripting and AI experience are an advantage.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including: 

• 1:1 mentorship throughout your internship
• Flexible working hours adjusted to your academic schedule (20 hours/week, 3-month program: October 5, 2026 – January 29, 2027)
• Hands-on experience with challenging, meaningful projects
• Access to training and professional development opportunities
• Networking connections with recent graduates and employees across the company
• Leadership speaker series featuring senior leaders and industry experts
• A fun, engaging workplace with regular team events