Relationship Manager | S2 | Corporate & Commercial Banking | Belfast

Relationship Manager | S2 | Corporate & Commercial Banking | Belfast

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Commercial Clients is looking for a Relationship Manager based out of Belfast.

You’ll help look after our portfolio of clients based across Northern Ireland, utilising our full range of digital tools alongside direct telephony and video channels.

The work you do will directly impact on UK SMEs and your support can help businesses to succeed. You will own the full relationship with your customers and it’s therefore critical that you’re passionate, driven, and enthusiastic – you must be willing to take on a challenge and make a difference. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

Whilst some Relationship Managers fulfil more specialist roles than others, every single member of the team shares responsibility for every client in our portfolio.

Each Relationship Manager is required to consider all five of the following priorities: delighting more clients, growing the business, improving the business, improving the risk profile, and developing & engaging our people.

To succeed in this role, you will:

• Become a fundamental part of a team delivering our digitally enhanced Relationship Management proposition to a large portfolio of UK SME clients.

• Help us continue to understand our clients better; build insight through data and technology whilst maintaining a personalised approach, so we can deliver a client experience that’s second to none.

• Directly contacting clients to identify and win new opportunities to deepen relationships, especially with growing internationally active businesses.

• Potentially complete end-to-end lending applications to support clients’ requests for funding support, including the consolidation and analysis of financial accounts.

• Identify and pursue opportunities to increase the team’s productivity, maximise efficiencies and drive simplification.

• Embrace our proactive and inherently diligent risk culture; applying the highest standards to credit and conduct risk management, ensuring we keep the bank safe and treat all customers fairly.

• Contribute to our proactive and collaborative environment, taking an active role in building a positive, open, and inclusive culture.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Passion to drive successful client relationships and grow the business sustainably.

• Experience in client facing environment (B2B ideal)

• Commercial growth, business development experience or Relationship Management background. (Preferred)

• Risk management experience (e.g. Credit Risk, AML/KYC etc.) (Preferred)

• An entrepreneurial mind and awareness of key trends in the UK SME market and digital ecosystem; keen to help us optimise our model even further in the future.

• Genuine team spirit with an ability to adapt and collaborate in a constantly dynamic environment.

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

• Salary Range: 
  £41,808.00 - £62,712.00 per annum (depending on experience)

• This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• £500 annual cash allowance to spend on our great range of benefits.

• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santander’s success by saving or investing in our share plans. 

• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s). 

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk.

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