Senior Warranty Representative

Position Summary

This role is not eligible for immigration sponsorship


Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Senior Warranty Representative reports to the Director of Warranty Ops and will be responsible for managing our warranty terms and policies; also performing in-depth data analysis on various trends like warranty cost, quality, product life cycle and share analysis insight with our leadership team.

Position Objective

• Perform warranty closings (weekly) and ensuring payment goes out to our Service Partners

• Manage all the warranty terms & policies; detect and resolve misalignments with headquarters global policies (GPPM) and within other Care teams

• Liaison between headquarters and other Care teams to support operation needs and changes

• Audit third party outsourced team to ensure policy adherence & develop process improvements and system updates based on audit findings

• Create content/materials in MS Office applications such as Word, Excel, and Power Point to be used as training material and also reporting to leadership

• Develop analysis reports daily, weekly, monthly and any ad-hoc report requests

• In-depth data analysis on warranty data, quality and cost trends (some reports sent to leadership directly)

• Monitor KPI”s and oversee & manage warranty dashboard on Tableau

Skills and Qualifications

Minimum Qualifications:

• 2+ year work experience (data analytics, accounting background a plus)

• Bachelor’s Degree required

• Candidate must be able to work independently in a fast-paced, multi-cultural team environment to achieve team goals and complete assignments within established deadlines.

• Must be an advanced user of MS Excel; some prior experience in Business Intelligence tools such as Tableau is a plus

• Advanced skill in MS Office (Powerpoint, Word)

• SAP experience preferred

• Must have good communication skills

• Bi-lingual preferred (English/Korean)

Preferred Qualifications:

• Demonstrated ability to interact at all levels within customer's organizations.  
• The ability to negotiate with and convince others, in a potentially adversarial environment, including customer leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations.
• The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives.
• The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents. 
• Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience.
• Ability to support a cross-functional Samsung team to achieve customer contracted objectives and specific team goals within established time frames and requirements. 

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.