Marketing Operations Manager - English & Korean (spoken and written)

Position Summary

Headquartered in Plano, Texas, Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Marketing Operations Manager serves as the central oversight function for marketing expense management across Samsung Electronics America's CE and NAHQ marketing teams. The role is responsible for reviewing and approving all marketing submissions in N-ERP, Knox, and RMS; conducting ROI and spend analysis; enforcing MDF policy compliance; and managing month-end financial close activities. The position also acts as the designated Point-in-Contact (PIC) for marketing sample orders and material master data maintenance, ensuring system integrity and operational accountability.

1. Marketing Expense Management

A. Submission Review & Approval

• Review and approve all campaign submissions via N-ERP, verifying that team budgets are aligned with the Marketing Plan (MP) for all CE and NAHQ marketing teams.

• Review and approve plan proposal submissions, ensuring program objectives, deliverables, ROI, and KPIs

• Review BQMS Purchase Orders in Knox, validating bidding results and vendor contracts

• Review and approve vendor payment requests, confirming payments match agreed terms and that sufficient proof of performance has been provided.

• Review all RMS PUMIs (Promotional Unit Management Inputs) for CE and NAHQ marketing programs.

B. ROI Tracking & Spend Analysis

• Track and analyze actual marketing spend by division and activity against forecast; conduct ROI analysis for all marketing programs.

• Benchmark total spend against prior-year actuals; document and escalate rationale for budget increases

• Apply the 50/30/20 prioritization framework to assess program importance and resource allocation

• Record KPI metrics and prior-year ROI vs. current-year targets; document actual program achievements and escalate underperformance cases

C. Policy Enforcement & Training

• Conduct monthly company-wide training sessions on MDF/BQMS process and policy for all CE and NAHQ

• Provide day-to-day operational guidance to marketing teams to ensure ongoing compliance.

• Identify & implement improvement opportunities to drive workflow efficiency & program outcomes

2. Marketing Sample Management (FOC Orders)

• Review and approve all Free-of-Charge (FOC) sample device requests in Knox for CE and NAHQ, confirming requests are reasonable, serve a legitimate marketing purpose, and provide measurable ROI/benefit.

• Ensure devices intended for post-use return are designated as 'returnable' in the system; follow up with program owners to confirm receipt.

• Collaborate with sample managers to reconcile system records against physical inventory at warehouse

• Create payment requests for all FOC sample orders approved within the month

3. Month-End Closing

• Ensure all current-month transactions are fully approved or cleared from the system by the close deadline

• Verify that all current-month marketing expenses have been properly accrued

• Review aged EOs with all relevant teams and drive resolution to minimize outstanding balances

• Submit all HQ reimbursement requests through NTS within the required reporting window

4. Master Data Management

• Serve as the designated PIC for material data requests, maintaining neutrality to avoid conflicts of interest

• Support model extension requests and SKU setting configurations in N-ERP

• Maintain accuracy & consistency of master data records to support downstream reporting and operations

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.