Employee Success Shared Services Specialist

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience
The ES People and Payroll Specialist is a member of a globally diverse Employee Success (ES) People Services team, supporting geographically dispersed employees through expert guidance on payroll, benefits, HR policy, and employee data. This role can be based in Atlanta, GA or Indianapolis, Indiana, and partners closely with employees and managers across the organization to deliver a seamless, high-quality HR experience using Salesforce technology.

What You'll Actually Be Doing

• Provide support to employees and managers via our case management system, responding to inquiries on benefits, time off, compensation, HR policy, and employee data, and ensuring all cases are resolved accurately and on time.

• Maintain and improve the HR knowledge base by creating and updating self-service articles to close knowledge gaps and keep content current for employees and managers.

• Process employee data corrections and transactions in Workday, including third-party deductions such as court orders and 401(k) contributions, and support end-to-end payroll cycles including year-end activities and audits.

• Partner cross-functionally to identify process inefficiencies, participate in User Acceptance Testing for system enhancements, and contribute to projects that modernize ES People Services processes.

You're Our Person If...

• You have a minimum of 2 years of experience in payroll, HR, or a shared services environment.

• You have experience supporting end-to-end payroll cycles, including inputting and validating employee data changes, supporting payroll legislation compliance, and assisting with internal and external payroll audits.

• You have experience working in a case management system and processing transactions in a Human Resources Information System (HRIS) such as Workday Human Capital Management (HCM).

• You are able to maintain confidentiality, diagnose data or process issues, and lead resolution efforts through clear communication and cross-functional collaboration.

Even Better If...

• You have prior experience with Workday HCM specifically.

• You have experience in an HR shared services organization.

• You have familiarity with third-party payroll integrations or multi-state payroll processing.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.