Informatica Success Architecture Senior Director

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Informatica is the leading enterprise cloud data management company, empowering organizations around the world to realize the transformative power of their data. As the Sr. Director, Customer Success Value Engineering, you will lead the value engineering practice within Informatica's Value Engineering team — shaping industry-specific business value frameworks, advising external C-suite stakeholders, and driving measurable outcomes across our enterprise accounts.

Your Impact

• Develop and operationalize Business Value Assessment (BVA) frameworks for the top 4 industries across the full end-to-end customer journey, and lead BVA engagements for top-tier accounts to translate platform capabilities into compelling business outcomes.

• Serve as a strategic advisor to C-suite clients, building trusted relationships that drive engagement focused on innovation and measurable impact.

• Partner closely with Success, Product, and Sales teams to align engagement strategy with customer use cases and embed value delivery throughout the customer lifecycle.

• Establish value realization practices and ROI metrics, and equip the Success Value Engineering team with productivity levers, value-based messaging, and calculation frameworks to accelerate customers' business value journeys.

Minimum Requirements

• 15+ years of experience in technology or software with a proven track record in Business Value Assessment, value engineering, or a related consulting discipline.

• 10+ years leading cross-functional teams with a strong history of executive alignment across organizations.

• Exceptional consulting and communication skills, with the ability to influence C-suite customers and internal leadership alike.

• Deep understanding of modern technologies including cloud-native solutions and AI, and a strong grasp of B2B sector dynamics.

• Background in the Data Management — data integration, data governance, MDM, or similar.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $348,600 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.