Marketplace Operations Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Revenue Operations Marketplace Strategy & Operations team is responsible for the design, implementation, and operation of Hyperscaler Marketplaces at Salesforce. We are seeking an experienced Marketplace Operations Analyst to own the execution of day-to-day Cloud Marketplace operations.

Hyperscaler Marketplaces are a top company priority and one of the primary drivers of growth for Salesforce. In this role, you will be responsible for executing marketplace transactions, primarily supporting the EMEA and APAC regions, and helping scale our presence on AWS, Google Cloud, Snowflake, and Anthropic Marketplaces.

Responsibilities

Marketplace Operations & Execution

• Manage the Private Offer lifecycle, including deal eligibility validation, Private Offer creation, sales support, and post-acceptance activities.

• Act as the subject matter expert on complex billing scenarios and marketplace transaction mechanics.

• Serve as the primary operational point of contact for Sales, 

• Identify opportunities for automation and efficiency improvements to reduce manual transaction work.

• Support geo-expansion initiatives, including testing and operationalizing new currencies, transaction types, and billing models.

Systems & Product Collaboration

• Contribute to the future-state design of Marketplace tools, processes, and automation.

• Participate in requirements gathering, User Acceptance Testing (UAT), and release management for Marketplace system enhancements.

• Collaborate with technical teams to help align Marketplace operations with direct selling models and systems.

Minimum Qualifications

• BA/BS degree or equivalent relevant experience required.

• 2+ years of relevant experience in operations, business analysis, Quote-to-Cash, or related operational fields.

• Deep understanding of the Quote-to-Cash (QTC) lifecycle.

• Excellent problem-solving skills with a curious mindset and demonstrated ability for critical thinking.

• Proven ability to manage multiple competing priorities and high transaction volumes in a fast-paced, high-growth environment.

• Strong organizational capabilities with experience working on cross-functional initiatives.

• Exceptional written and verbal communication skills to effectively support sales teams and external partners.

• Partnerships, Sales Operations, Revenue Recognition, Deal Desk, Legal, and other cross-functional partners on Marketplace questions.

• Ensure operational rigor and extreme attention to detail across all Marketplace transactions.

• Assist with customer questions regarding the logistics of buying through Cloud Marketplaces.

• Partner with Finance to track disbursements, reconcile marketplace fees, and ensure accurate revenue recognition.

• Execute and support scalable processes designed to handle rapid growth in deal volume.

• Develop and maintain detailed process documentation, playbooks, and enablement materials for internal stakeholders.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.