Services Practices Senior Manager (Security)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

We are looking for a seasoned Services Practices Director to join our Professional Services team, focused on delivering security and compliance engagements that help customers maximize the value of their Salesforce investments — safely and at scale. In this client-facing leadership role, you will guide customers through security assessments, control frameworks, and implementation best practices across the Salesforce platform, including Agentforce.

What You'll Do

• Lead and deliver end-to-end security engagements for enterprise customers, helping them design and operationalize secure Salesforce environments

• Advise customers on security controls, governance frameworks, and compliance posture for SaaS platforms, with a focus on the Salesforce ecosystem

• Partner with account teams and sales leadership to drive pre-sales efforts — including discovery conversations, solution scoping, and executive presentations

• Act as a trusted advisor to C-suite and senior security stakeholders (CISO, CTO, VP of IT Security)

• Develop and refine practice delivery methodologies, accelerators, and reusable assets related to Salesforce security

• Support the growth of the security practice by contributing to thought leadership, go-to-market strategies, and team mentoring

• Collaborate cross-functionally with Product, Engineering, and Trust teams to stay current on the Salesforce security roadmap

What We're Looking For

• 7–12+ years of professional experience, including a meaningful tenure at a Big 4 consulting firm (Deloitte, PwC, EY, KPMG) in a technology risk, cybersecurity, or enterprise advisory capacity

• Deep understanding of security fundamentals and controls frameworks (e.g., NIST CSF, ISO 27001, SOC 2, CIS Controls) as applied to SaaS platforms

• Demonstrated ability to lead client-facing engagements and navigate complex stakeholder environments

• Strong pre-sales and business development instincts — comfortable presenting to customers, shaping solutions, and closing statements of work

• Experience delivering security assessments, identity & access management reviews, data classification, or compliance readiness engagements

• Excellent executive communication and executive presence

Nice to Have

• Hands-on Salesforce builder experience (Flows, Apex, configuration, or declarative development)

• Familiarity with Agentforce, Einstein AI features, or Salesforce Data Cloud

• Salesforce certifications (e.g., Certified Administrator, Platform App Builder, Security Specialist)

• Experience with zero-trust architectures or cloud security posture management (CSPM) in SaaS environments

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $227,000 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.