Senior Manager, AI & Workforce Intelligence — Trust & Infrastructure Operations

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Senior Manager of AI & Workforce Intelligence within the Trust & Infrastructure Business Operations team, you will own the design, development, and automation of intelligent systems that give operations leaders real-time visibility into the workforce — headcount, hiring pipelines, organizational health, and position lifecycle. You will be the technical and analytical bridge between raw, disparate data sources (Workday, finance systems, recruiting platforms, planning tools) and the polished, automated dashboards and insights that drive headcount decisions across a 5,000+ person engineering organization.

This is not a role that exists today — you will build it from scratch. You'll define the data architecture, select and integrate AI/ML tooling, and create self-sustaining automation pipelines that eliminate manual reporting and surface predictive insights. You will work at the intersection of data engineering, AI/ML, and business operations — reporting to the VP of Trust & Infrastructure Centralized Operations and partnering daily with Finance, Recruiting, Employee Success, and Engineering leadership.

The ideal candidate is deeply technical, obsessed with automation, fluent in AI/ML applications for business data, and energized by the challenge of turning messy, siloed workforce data into a single source of truth that leaders trust and act on.

Responsibilities

Workforce Data Platform & Automation

• Design and build an end-to-end automated data pipeline that ingests, reconciles, and normalizes workforce data from multiple disparate systems (Workday, Tableau, Google Sheets, finance extracts, recruiting tools, planning spreadsheets)
• Create self-healing, scheduled automation that detects data drift, validates freshness, and alerts on anomalies — eliminating manual data pulls and reconciliation
• Own the full lifecycle of position and headcount data: from requisition creation through offer acceptance, backfill, transfer, and attrition

AI-Powered Insights & Predictive Analytics

• Apply AI/ML models to forecast attrition risk, hiring pipeline health, time-to-fill, and organizational capacity gaps
• Build intelligent alerting systems that proactively surface workforce risks (e.g., span of control imbalances, unfilled critical roles approaching SLA, concentration risk in key functions)
• Leverage large language models and agentic AI to automate narrative reporting, summarize organizational changes, and generate executive briefings from raw data

Dashboard Design & Delivery

• Design, build, and maintain a suite of operational dashboards (Google App Script, Tableau, Google Sheets, web-based) that serve as the single source of truth for headcount management across Trust & Infrastructure
• Create role-specific views — executive summaries for EVPs, SVPs, VPs, operational detail for managers, compliance and audit views 
• Ensure dashboards are self-service, real-time (or near-real-time), and require zero manual intervention to stay current

Headcount Management Lifecycle Automation

• Automate the end-to-end headcount management lifecycle: position creation, approval routing, requisition tracking, offer management, onboarding triggers, and backfill initiation
• Build workflow automation that connects planning decisions to downstream systems — when a leader approves a new headcount, the requisition, budget allocation, and recruiting intake should flow automatically
• Implement change detection and audit trails that track every position action with full provenance

Cross-Functional Partnership & Stakeholder Enablement

• Partner with Finance, Recruiting, Employee Success, and Engineering leadership to understand their data needs and deliver solutions that reduce their operational burden
• Serve as the subject matter expert on workforce data integrity — rationalizing conflicting sources, challenging inaccurate data, and establishing governance standards
• Train and enable operations team members to leverage the dashboards and automation you build

Innovation & Continuous Improvement

• Stay current with emerging AI/ML capabilities, automation frameworks, and data engineering best practices — continuously evaluating new tools and approaches
• Bring a builder's mindset: prototype rapidly, validate with users, iterate, and scale what works
• Document architectures, data flows, and runbooks so that the systems you build are maintainable and extensible

Required Qualifications

• 8+ years of experience in data engineering, business intelligence, workforce analytics, or a related technical operations role
• 3+ years hands-on experience building automated data pipelines that integrate multiple disparate data sources (APIs, flat files, databases, SaaS exports)
• Demonstrated proficiency with modern BI/dashboard tooling (Tableau, Looker, or equivalent) including designing dashboards from scratch
• Strong programming skills in Python, SQL, or similar — with experience building production-grade automation (not just ad hoc scripts)
• Practical experience applying AI/ML to business problems — whether predictive modeling, NLP/LLM integration, anomaly detection, or intelligent automation
• Experience with workforce data systems (Workday, SuccessFactors, or equivalent HRIS) and understanding of headcount management processes
• Track record of building something from zero — comfortable with ambiguity, able to define scope, and energized by greenfield work
• Excellent communication skills with the ability to translate technical approaches into business value for non-technical stakeholder
   

Preferred Qualifications

• Experience with agentic AI frameworks, LLM-based automation, or AI-assisted workflow orchestration
• Familiarity with Google Apps Script, Google Workspace APIs, or similar integration platforms
• Experience with scheduling/orchestration tools (Airflow, cron-based pipelines, event-driven architectures)
• Background in HR analytics, people analytics, or workforce planning within a large technology organization
• Experience with Salesforce's internal systems and data ecosystem
• Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Business Analytics, or a related field

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $143,400 - $216,900 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.