Specialist Solution Engineer, Digital 360

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce Digital 360, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale. We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology!

The Solutions Engineering Team: a bit about us
The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.We’re a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It’s like a startup, without the capital.

Your Responsibilities: a bit about you
A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. The highly respected role of the Solution Engineer is seen as the voice of reason, and generally focuses on the following key areas:

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.
• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it’s not.

Requirements:

• Proficiency with Bahasa llanguage as the role requires liaising with Bahasa-speaking customers and stakeholders based in Indonesia
• Pre-sales consulting experience with experience focused exclusively on the digital space
• Technical Skills on HTML, Javascript, CSS and Mobile technologies needed.
• Bachelor’s Degree in Information Technology, Computer Science, or Interactive Design
• Understanding of digital marketing best practices
• Experience Storytelling, Storyboarding, Technical Solution Design
• Experience developing mobile responsive web pages, emails and apps
• Experience with presentation software including PowerPoint, Google Slides.
• Pitching ideas, presenting to internal/external stakeholders
• A passion for solving problems
• 3 to 10+ years relevant work experience
• Industry experience across financial services, telecommunications, travel or retail preferred
• Salesforce Certifications and or Trailhead Ranger status
• SQL and relational database modelling experience
• Understanding and experience in the Martech landscape
• Enterprise software experience

Di Salesforce Digital 360, kami percaya bahwa pemasaran yang berpusat pada pelanggan merupakan landasan keunggulan bisnis. Kami menantang status quo untuk memastikan merek selalu hadir pada momen-momen yang penting bagi pelanggan mereka. Kami menyediakan alat bisnis yang mudah digunakan, fleksibel, andal, dan ramah pengguna, yang memungkinkan perusahaan mengajak pelanggan mereka dalam perjalanan interaktif 1:1 bersama merek mereka, dalam skala besar. Kami mendukung perjalanan pelanggan ini bagi merek-merek melalui teknologi kami yang aman dan 100% berbasis cloud di seluruh saluran Email, Seluler, Media Sosial, Web, Iklan, dan perangkat terhubung apa pun, membantu mentransformasi bisnis, mendorong pertumbuhan luar biasa bagi pelanggan melalui pencapaian tujuan bisnis utama, serta teknologi yang benar-benar keren!

Tim Solutions Engineering: sedikit tentang kami
Tim Solutions Engineering berada di garis depan dalam lanskap teknologi Marketing Cloud secara keseluruhan. Tim kolaboratif ini bekerja erat dengan tim penjualan untuk mengidentifikasi masalah bisnis nyata yang dihadapi oleh pelanggan dan prospek, serta mengembangkan solusi dan proses yang tidak hanya mengatasi hambatan-hambatan tersebut, tetapi juga mewujudkan transformasi digital yang luar biasa. Mulai dari lokakarya, sesi white-boarding, presentasi, demonstrasi, hingga pembuatan bukti konsep (proof-of-concept), tim ini bekerja erat dengan semua bagian bisnis dan semua aspek dari tumpukan teknologi yang luas. Kami adalah tim yang dinamis dan santai yang bekerja sama, menyelesaikan tugas, dan tidak pernah menganggap diri kami terlalu serius. Rasanya seperti startup, tanpa modal.

Tanggung Jawab Anda: sedikit tentang Anda
Seorang Solutions Engineer di Salesforce memainkan peran penting dalam mengembangkan solusi inovatif untuk kebutuhan teknis dan pemasaran digital yang kompleks. Peran ini melibatkan kolaborasi dengan tim penjualan, layanan, produk, konsultasi bisnis, serta calon pelanggan dan pelanggan yang sudah ada. Saat bertemu dengan kontak pelanggan di tingkat eksekutif (C-level), direktur, manajemen, dan pengguna, Solutions Engineer harus mampu beradaptasi dengan mudah pada setiap jenis percakapan, baik yang bersifat strategis dan tingkat tinggi, maupun yang sangat terperinci dan teknis. Peran Solutions Engineer yang sangat dihormati ini dipandang sebagai suara akal sehat, dan umumnya berfokus pada bidang-bidang utama berikut:

Pengembangan Solusi: Bekerja sama erat dengan pemangku kepentingan bisnis dan tim teknis untuk mengidentifikasi tantangan teknis serta tujuan yang berkaitan dengan pemasaran digital, guna kemudian mengembangkan solusi dan peta jalan demi kesuksesan pelanggan.
Pembuatan: Menunjukkan melalui demonstrasi perangkat lunak dan pembuatan prototipe cepat bagaimana pengalaman terintegrasi diwujudkan dengan Salesforce Marketing Cloud. Hal ini mencakup penyampaian demonstrasi perangkat lunak tingkat eksekutif, penyusunan strategi perjalanan pelanggan di masa depan, serta pengembangan peta jalan TI jangka panjang.
Penyampaian: Menyampaikan presentasi yang menarik dan koheren yang menghubungkan teknologi kompleks kepada audiens tingkat eksekutif melalui penceritaan yang persuasif. Tidak perlu menari, meskipun sesekali gerakan tangan ala jazz bisa membantu.
Pembelajaran: Selalu mengikuti perkembangan terbaru mengenai pengembangan produk dan peta jalan, tren industri, serta berita industri. Kedengarannya mudah, tetapi sebenarnya tidak.

Persyaratan:

Kemahiran berbahasa Indonesia, karena peran ini menuntut koordinasi dengan pelanggan dan pemangku kepentingan yang berbahasa Indonesia dan berbasis di Indonesia
Pengalaman konsultasi prapenjualan yang secara eksklusif berfokus pada bidang digital
Diperlukan keterampilan teknis dalam HTML, JavaScript, CSS, dan teknologi seluler.
Gelar Sarjana di bidang Teknologi Informasi, Ilmu Komputer, atau Desain Interaktif
Pemahaman tentang praktik terbaik pemasaran digital
Pengalaman dalam penceritaan (storytelling), pembuatan storyboard, dan perancangan solusi teknis
Pengalaman mengembangkan halaman web, email, dan aplikasi yang responsif terhadap perangkat seluler
Pengalaman menggunakan perangkat lunak presentasi termasuk PowerPoint dan Google Slides
Kemampuan mempresentasikan ide kepada pemangku kepentingan internal maupun eksternal
Semangat dalam memecahkan masalah
Pengalaman kerja yang relevan selama 3 hingga 10 tahun atau lebih
Diutamakan yang memiliki pengalaman di industri jasa keuangan, telekomunikasi, perjalanan, atau ritel
Sertifikasi Salesforce dan/atau status Trailhead Ranger
Pengalaman dalam SQL dan pemodelan basis data relasional
Pemahaman dan pengalaman dalam lanskap Martech
Pengalaman dalam perangkat lunak perusahaan

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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