Senior Service Specialist Solution Engineer

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Solution Engineer | SMB - Agentforce Service

About Salesforce

At Salesforce, we are redefining how businesses connect with their customers through AI, data, and CRM. We help companies deliver faster, smarter, and more proactive service experiences, while empowering our people to do the best work of their careers.

Role Overview

As a Specialist Solution Engineer focused on Agentforce Service in the SMB segment, you are more than a pre-sales consultant. You are a strategic force multiplier for the business.
You will partner closely with Account Executives, Core Solution Engineers, and cross functional teams to shape how Agentforce Service is positioned, delivered, and scaled across a high velocity pipeline.
This role is ideal for someone who thrives in fast paced environments and wants to influence how we sell and demonstrate AI powered service, not just support individual deals.

Your Impact

In this role, you will:

• Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.
• Deliver high impact, tailored demos: Build and present compelling demonstrations that showcase AI powered, proactive service experiences, connected workflows, and automation.
• Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.
• Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.
• Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.
• Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.
• Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.

Key Responsibilities

• Lead discovery sessions to uncover business challenges and define solution strategy
• Design and deliver customized product demonstrations that show real world value
• Develop and execute technical sales strategies aligned to customer outcomes
• Translate business needs into solution architectures and recommendations
• Respond to RFPs and RFIs with both technical and business context
• Partner with Sales, Product, and Services to drive aligned execution
• Contribute to team enablement, best practices, and scalable assets
• Stay current on Agentforce Service, AI, and automation innovations

Required Qualifications

• 5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
• Computer Science or Related Degree
• Strong ability to translate business needs into technical solutions and business value
• Experience delivering customer facing demos and presentations to both technical and business audiences
• Excellent communication, storytelling, and stakeholder alignment skills
• Ability to operate in a fast paced, high volume sales environment
• Curiosity, ownership mindset, and a passion for solving complex problems

Preferred Qualifications

• Experience with customer service, contact center, or customer experience technologies
• Familiarity with AI, automation, and agent based experiences
• Experience in SMB or high velocity sales environments
• Salesforce certifications or equivalent platform experience
• Background in integrations, workflows, or CRM ecosystems

What Sets This Role Apart

This is not a traditional Solution Engineer role. You will:

• Help define how Agentforce Service wins in SMB, not just support deals
• Operate as a specialist and multiplier across the business
• Contribute to scalable motions, not one off solutions
• Play a key role in bringing AI powered, proactive service experiences to life

Who You Are

• A builder who sees patterns and creates structure
• A storyteller who connects technology to real outcomes
• A collaborator who elevates those around you
• A problem solver who thrives in ambiguity
• Someone who wants to shape the future of AI driven service

Why Join Us

Join a team that is:

• Defining the future of Agentforce powered customer service
• Building scalable, high impact motions in SMB
• Focused on growth, development, and measurable business impact

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $113,330 - $151,550 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $124,670 - $166,810 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.