Senior Analyst, GTM Product Marketing — Contact Center

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Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for a motivated, technical product marketer to join the Agentforce Contact Center PMM team as a Senior Analyst, GTM Product Marketing.

This is a field-facing, technical product marketing role at the intersection of product, sales, and technical execution. You'll help sellers win by building and maintaining live demo environments for Salesforce, producing Contact Center demo content, and developing enablement programs that drive pipeline and revenue.
If you've got a background in contact center technology, solution engineering, or technical sales — and you love getting into the weeds of configuring, testing, and deploying demo environments — this role is for you.

What You'll Do

Demo Build & Deployment

• Own Contact Center demo environments in Salesforce's demo tool, configuring flows, routing, AI features, digital channels, and agent experiences that reflect real-world deployments

• Set up, test, and maintain production-ready demo orgs for use by AEs, SEs, and at events, ensuring demos are stable, current, and aligned with the latest product releases

• Produce demo videos (screen recordings, narrated walkthroughs) that showcase live product functionality — not just slides

Sales Enablement & GTM Execution

• Build and maintain sales enablement assets for Agentforce Contact Center: pitch decks, playbooks, FAQs, sales plays, competitive battle cards, and qualification guides

• Develop and deliver enablement programs to educate global sellers on Contact Center capabilities, personas, and differentiated value

• Develop short-form sizzle reels and enablement videos to keep sellers up to date on launches, customer wins, and more

• Translate Contact Center product capabilities into clear messaging for sellers and solutions engineers

• Partner with sales leaders and SEs to identify gaps in the field and quickly close them with the right content and tools

• Activate GTM programs across industries, regions, and partner channels to drive sales and pipeline

• Support cross-cloud storytelling (e.g., Agentforce Contact Center + Agentforce Sales + Agentforce Marketing) through demo and GTM scenarios that connect the products in a live org

Cross-Functional Collaboration

• Partner closely with Product Management, Sales, Solutions Engineering, and Campaigns teams

• Collaborate with Core PMM and regional teams to ensure consistent, high-quality go-to-market execution

• Contribute to customer-facing events and launches, including Dreamforce, World Tour, and product launches

What We're Looking For

Required

• 3–5 years of experience in technical product marketing, sales/solutions engineering, or a closely related technical GTM role

• Hands-on experience building and configuring Salesforce demo orgs — familiarity with flows, omni-channel routing, and org setup is a strong baseline

• Comfortable working directly in Salesforce's demo tool or sandbox environments to build, test, and maintain demo configurations

• Experience producing demo content: screen recordings, narrated walkthroughs, or live demo delivery

• Strong understanding of B2B SaaS GTM motions — how sales cycles work, what sellers need, and how to build for them

• Excellent written and verbal communication skills

• Highly collaborative — comfortable working cross-functionally in a matrixed organization

Preferred

• Prior experience as a Solutions Engineer (SE) or in a pre-sales technical role — this background is a strong plus and highly valued on this team

• Deep knowledge of the contact center market — CCaaS platforms, AI-powered service, digital channels, and workforce engagement

• Familiarity with Salesforce's Agentforce Service, Agentforce, or the Contact Center product portfolio

• Experience with Salesforce release management or demo environment operations

• Experience activating GTM programs across multiple sales industries or regions

• Familiarity with Salesforce's sales operating cadence (pipe councils, QBRs, Dreamforce, etc.)

Why This Role

• You'll own high-impact, technically demanding work — building the demo environments that Contact Center sellers rely on to close deals

• You'll be embedded with an expert team that knows the contact center space deeply and moves fast

• You'll have real creative and technical ownership — over live demo orgs, demo libraries, and the tools the field actually uses

• You'll grow your skills across the full GTM spectrum: demo engineering, enablement, field activation, and product launches

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.