Program/Project Management Senior Analyst

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Department Description:
The Strategic Operations RFx Center of Excellence in Salesforce’s Global Public Sector Business Unit is a growing and cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization across Public Sector, Education, and Nonprofits.

What we are looking for:
Love being part of a front-line business unit working collaboratively with sales and technology leaders to help drive revenue in a supporting role? We are seeking a dynamic proposal professional responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.

Role Description:
We are looking for a talented, hardworking, individual with great energy, and initiative to provide RFx bid management support within a shared-services RFx/bid management team. This includes best practices that value the time, skills, and experience of all the resources needed to prepare RFx submissions in support of RFx processes where needed, co-delivering knowledge transfer to our growing sales teams, and co-developing learning assets. Curate relevant content to support RFx responses and act as a knowledge repository for go to market activities. Work with Sales team and Business Development to pre-position and seed RFx process to influence customer perception, improve RFx win rate, and avoid RFP process. This role requires equal parts organization, attention to detail, problem analysis and resolution, knowledge of the procurement process in a public sector marketplace. This role requires equal parts organization, attention to detail, problem analysis and resolution, knowledge of the procurement processes in the public sector marketplace, and ability to simultaneously handle a variety of requests/projects across a broad spectrum of topics with differing priority levels and deadlines. The ideal candidate must be customer service-oriented, able to work independently, comfortable operating with a high sense of urgency and agility, enthusiastic about working in one of the fastest growing divisions within Salesforce, and driven to succeed within the demands of a fast-paced, high-growth and dynamic environment.

Your Impact:
Success will be measured by initiatives outlined in your yearly V2MOM (a very transparent goal setting system everyone at Salesforce uses). As one of the most innovative companies in the world, we are also expected individually to contribute to innovating in any area we work. Finally, we are a family culture organization and look to bring on great people who work well with others and love to celebrate success!

Responsibilities:
As a subject matter expert, you will coordinate and develop content for public sector RFx responses and proposals to include SaaS/PaaS solutions, manage the submission response, and create bid/response plans and schedules. Creating milestones, navigating bid strategy, and organizing bid plan to distribute to the internal stakeholders, and co-developing the RFx responses with the AE/Solutions team is the core responsibility for this role.
Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams.
Simultaneously coordinate across multiple internal/external bidding partners at once where required; and coordinate internal content reviews with executive management and legal.
Structure, edit, and format all types of response content (general, functional, technical), tailoring the content around the customer requirements, and remain current on all amendments and modifications. This also includes participation in the development of proposals, win themes, and executive summary sections and sharing best practices with team members to enhance the quality and efficiency.
Leverage AI to create baseline content for high-volume sections, such as project backgrounds, executive summaries, or standard corporate capability descriptions, to reduce initial writing time.
Understanding the public sector procurement practices from a business perspective along with technical architecture view, and building relationships and work cross-functionally with a diverse set of business partners in internal and external ecosystems.
Support the growth and expansion of RFx practices and processes in potentially other markets, including potential people managing and coaching other RFx analysts.
Time manage, adapt, and communicate by prioritizing projects, thriving in dynamic environments, solving challenges, managing complex processes, and engaging with a diverse range of stakeholders.

Required Skills & Experience:
Location:US West Coast remote
5+ years of experience in a proposal development/bid management role selling products and services responding to government solicitations under a direct and indirect contracting model
5+ years of experience in the technology consulting industry in a writing role supporting responses for government organizations
Past experience establishing bid practices within an organization from the ground up, working independently to establish, foster and expand relationships with key stakeholders.
Experience with technical writing for proposing system integrations, consultations, or project management in cloud Software-as-a-Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) area is a plus.
Bachelor degree or equivalent work experience
Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
Self motivated to excel in a remote position collaborating effectively with a remote team; possess the ability to work in a fast paced environment with changing priorities and deadlines.
Ability to work occasional overtime if necessary.
Experience utilizing AI tools to streamline content creation, improve proposal efficiency, and enhance narrative quality.

Highly Desirable skills:
Past experience and/or knowledge of local laws regarding various public sector procurement rules and regulations
A broad knowledge of Salesforce applications is highly desired or transferable job experience for other, similar cloud-based solutions such as other CRM/BI/BPM or relative solutions (e.g., Microsoft, Hubspot, Google, etc).
APMP certification and/or PMP certification
Experience in project delivery and solution development at Public Cloud industry (IaaS, iPaaS, PaaS, SaaS).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $94,000 - $142,300 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.