Principal Cloud Engineer, Service Ownership

About the Team:
Salesforce is seeking a Principal Member of Technical Staff - Cloud Service Ownership Engineer to spearhead technical initiatives within our Consumer Goods Cloud organization, with a focus on near core, Hyperforce, and GCP. As a senior technical leader, you will architect and drive the implementation of complex, enterprise-scale platform solutions while mentoring teams and influencing technical strategy. You will be responsible for defining the technical vision for critical infrastructure components and leading cross-functional initiatives that directly impact our ability to deliver secure, reliable software at a global scale.

In this role, you will operate as both a hands-on technical expert and a strategic leader, driving innovation in cloud-native technologies, automation platforms, and developer experience. You will own the architectural change management process for all cloud-related initiatives, documenting impact analysis, communication plans, approval processes, and rollback strategies at one of the world's leading technology companies while building and leading high-performing engineering teams.

What You Will Be Doing:

•  Lead incident response for critical platform issues and drive comprehensive post-incident improvement programs.

•  Architect and lead the design of large-scale, multi-region infrastructure platforms and automation systems.

•  Define technical strategy and roadmaps for Cloud Service Ownership platform evolution and modernization.

•  Facilitate collaborator reviews and cross-functional meetings to evaluate proposed changes to reference architecture or standards, balancing agility and risk.

•  Manage post-implementation reviews, capturing feedback to iterate on standards and architectural models.

•  Partner with Product and Security teams to integrate advanced capabilities and ensure compliance with enterprise requirements (Hyperforce, SDB).

•  Lead complex migration projects involving critical business systems.

•  Drive platform reliability initiatives including SLA definition, disaster recovery, and business continuity planning.

• Establish engineering excellence standards, best practices, and governance frameworks across the organization.

• Mentor and develop senior and mid-level engineers, providing technical guidance and career development support.

• Collaborate with executive leadership on platform strategy, resource planning, and organizational priorities.

• Drive innovation initiatives including proof-of-concepts, technology evaluations, and platform research.

• Lead vendor relationships and technology partnerships for strategic platform components.

What You Should Have:

• 8+ years of senior-level experience in DevOps and/or extreme accountable service ownership duties, Platform Engineering, or Site Reliability Engineering at enterprise scale.

•  Proven track record of architecting and implementing large-scale, distributed systems serving thousands of users.

•  Expert-level programming skills in at least one language such as Python, NodeJS, or Java.

•  Expert-level mastery of cloud platforms (AWS/GCP) including advanced services and enterprise features.

•  Deep expertise in containerization platforms (Kubernetes, service mesh, advanced orchestration patterns).

•  Comprehensive experience with Infrastructure as Code at scale (Terraform Enterprise, custom tooling).

•  Expert knowledge of CI/CD platform architecture (Jenkins Enterprise, GitHub Actions, custom pipeline orchestration).

•  Deep understanding of distributed systems, microservices architecture, and platform scalability patterns.

•  Advanced networking and security expertise including zero-trust architectures and compliance frameworks.

• Proven leadership experience including technical mentoring, project leadership, and cross-functional collaboration.

•  Strong business acumen with the ability to translate technical capabilities into business value.

Technical Leadership & Impact:

• Drive architectural decisions for enterprise-wide platform initiatives with multi-million dollar impact.

• Establish center of excellence practices and cultivate technical communities within the organization.

• Drive organizational transformation initiatives including DevOps maturity advancement and cultural change.

• Own platform P&L responsibility including resource optimization and strategic investment planning.

• Own the on-call rotation and incident response strategies.

Strategic Responsibilities:

• Define long-term technical vision (1-3 year roadmap) for Consumer Goods Cloud near core platform evolution.

• Focus on scalability, availability, security, and cost to serve.

• Lead organizational scaling initiatives to support continued business growth.