Signature Success, Specialist Solution Engineer

Job Description

The Signature Success Plans Sales team is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a Signature Success Solution Engineer (SE), supporting the Salesforce License and Signature Success plans sales teams in executing our Go-To-Market (GTM) strategy. This is an exciting opportunity to contribute to the success of one of Salesforce’s fastest-growing offerings, Signature Success Plans, which deliver Salesforce’s most proactive and personalized customer success experience.

As the Signature Success plan SE, your primary focus will be to collaborate with our Sales teams to drive Signature Success revenue growth, provide subject matter expertise, and increase attach rates. Working closely with the field sales team in a customer facing role, you will play an integral role in developing compelling use cases that demonstrate how Signature Success meets customers' business requirements.

You will be a key member of the pursuit team, responsible for ensuring the inclusion of Signature Success in select sales opportunities and renewals. This sales role holds you accountable for achieving Signature Success targets, revenue growth, and other key objectives.

Principal Responsibilities:

• Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals

• Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.

• Evangelize Signature Success plans both internally and externally

• Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management

• Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments

• Provide product feedback to Offer Management based upon active field sales engagement

Required Experience:

• B.S., M.S. or PhD in Computer Science, Software Engineering or MIS
• Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support
• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

• Essential Salesforce product knowledge inclusive of Salesforce CRM, MuleSoft, Data Cloud, Tableau or Agentforce
• Proven background in technical sales, presales/solution consulting, professional services, or technical support
• Ability to prioritize, multi-task, and perform effectively under pressure
• Great attention to detail, with strong analytical and problem-solving skills
• Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
• Deep understanding of customer success principles, solutioning approaches, and considerations
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
• Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
• Knowledge of Salesforce product and platform features, capabilities, and use cases
• Ability to travel up to 25%

• High energy, outgoing, positive attitude, and ability to motivate others
• Results-driven, tenacious, and driven to succeed in a fast-paced environment.
• Ability to learn quickly and adapt to change

• Ideally located in Chicago or New York, or near a regional Salesforce hub/office:
  • Chicago
  • New York City
  • Atlanta
  • San Francisco
  • Austin

• Salesforce ORG62 quote and sales forecasting knowledge
• Salesforce Architect Certification for applicable cloud
• Industries specialized knowledge inclusive of Financials, Manufacturing, Healthcare, or Retail
• Previous experience as a solution/sales engineer for a CRM company or similar technology