Success Guide, Slack - [장애인채용, People with disabilities]

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Company and Organization: Salesforce Customer Success Group (CSG)

Slack(Salesforce의 일원)은 Customer Success Group(CSG) 안에서 고객이 Slack을 성공적으로 도입하고 지속적으로 비즈니스 가치를 얻도록 돕습니다. Success Guide는 고객 여정의 파트너로서 Trust, Customer Success, Innovation, Equality라는 Salesforce 핵심 가치를 현장에서 구현합니다.
 

1. Role Overview

Slack Success Guide는 Enterprise Grid 및 Premier Success Plan을 도입한 고객의 온보딩을 리드하는 역할입니다. Slack의 Success Plan 프로그램이 2026년 10월 말경 가동될 예정이며, 이 역할은 그 딜리버리 체계를 처음부터 구축하는 자리입니다. 표준화된 온보딩 커리큘럼을 고객 상황에 맞게 조정해 전달하며, 셀링 이후 단계의 Enablement에 집중합니다.
 

2. Key Responsibilities

• Slack Enterprise Grid / Premier Success Plan 고객 대상 구조화된 온보딩 프로그램 리드 (1:1 및 1:Many)
• 2026년 10월 말 런칭하는 Slack Success Plan 프로그램의 딜리버리 체계·콘텐츠 구축에 참여
• 고객의 비즈니스 동기, 목표, 기대 성과를 파악하고 맞춤형 성공 경로 제시
• 고객 사용 데이터를 분석해 Adoption 및 리스크 관리 인사이트 도출
• Customer Success Manager 등 내부 이해관계자와 협업해 고객 요구를 전달·해결
• 고객 성공 자산(레퍼런스, 케이스 스터디) 및 사내 지식 라이브러리에 기여
   

3. Required Qualifications

• 5년 이상 관련 경력 — 프로그램 기획/딜리버리, 콘텐츠 전달, 또는 유사 경력 (경력 5년 미만이라도 발표·퍼실리테이션 역량이 강하면 고려 가능)
• 고객의 페인포인트를 파악해 다음 액션으로 연결하는 커뮤니케이션 역량
• 표준화된 프로그램을 고객 상황에 맞게 유연하게 조정·전달하는 능력
• 한국어 비즈니스 커뮤니케이션 유창
• 영어 읽기·쓰기 가능 수준(Conversational)
• 빠르게 변화하는 환경에서 주도적으로 일할 수 있는 팀워크와 학습 속도 (아직 플레이북이 완전히 정립되지 않은 신규 영역)
   

Why Be Proud to be a Slack Success Guide

• Salesforce Korea 내 가장 빠르게 성장 중인 영역
• Slack의 Expert Coaching/Success Plan 체계를 처음부터 만들어가는 자리
• 고객 성공 로드맵의 실행자이자, CSM 및 고객 스테이크홀더와 함께하는 전략적 파트너
  
   

Company and Organization: Salesforce Customer Success Group (CSG)

Slack, part of Salesforce, sits within the Customer Success Group (CSG), helping customers successfully adopt Slack and continuously realize business value from it. The Success Guide acts as a partner throughout the customer journey, bringing Salesforce's core values of Trust, Customer Success, Innovation, and Equality to life in the field.
 

1. Role Overview

The Slack Success Guide leads onboarding for customers who have purchased Slack's Enterprise Grid and Premier Success Plan. Slack's Success Plan program is set to launch around late October 2026, and this role will build that delivery capability from the ground up — adapting a standardized onboarding curriculum to each customer's context, with a focus on post-sale enablement.
 

2. Key Responsibilities

• Lead structured onboarding programs (1:1 and 1:Many) for Slack Enterprise Grid and Premier Success Plan customers
• Help build the delivery framework and content for the new Slack Success Plan program launching in late October 2026
• Understand customers' business motivations, goals, and desired outcomes, and provide a tailored path to success
• Analyze customer usage data to generate insights on adoption and risk management
• Partner with Customer Success Managers and other internal stakeholders to relay and resolve customer needs
• Contribute to customer success assets (references, case studies) and the internal knowledge library
   

3. Required Qualifications

• 5+ years of relevant experience — program planning/delivery, content delivery, or similar (candidates with less than 5 years but strong resentation/facilitation skills may also be considered)
• Strong communication skills — able to identify customer pain points and translate them into next actions
• Ability to flexibly adapt a standardized program to each customer's situation
• Fluent in both Korean for business communication
• Conversational (Reading ＆ Writing) in English
• A fast learner who thrives in a fast-changing environment and can take initiative — this is a new area without a fully established playbook yet
   

Why Be Proud to be a Slack Success Guide

• One of the fastest-growing areas within Salesforce Korea
• An opportunity to build Slack's Expert Coaching/Success Plan framework from the ground up
• You are the implementer of the customer success roadmap, and a strategic partner working alongside Customer Success Managers and customer stakeholders

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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