Technical Architect - Analytics

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description:

• Our goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Salesforce Developers are key players in this objective, as they can demonstrate native Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

• You’ll be responsible for turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customer’s needs.

• Working predominantly in Agile scrum teams, you’ll be building out sophisticated dashboards and reports with CRMA.

• You’ll be involved in all phases of the project lifecycle - from low-level design and development through to deployment and post-production support.

• You’ll acquire a deep product knowledge of the Salesforce Industries vertical applications, and will be able to mentor customer (and system integrator) resources and accelerate knowledge transfer to them.

• You’ll also act as a champion in the wider Salesforce Industries partner ecosystem, sharing standard processes, lessons learned, and time-saving techniques.

Minimum Requirements:

• 10+ years experience working on deployment teams, ideally using Agile development techniques.

• Experience in designing and building solutions in the CRMA dashboard and reports.

• Experience in E2E Analytics delivery, including requirement gathering, planning, design, development, deployment, and customer interactions

• Experience in data transformation using recipes and data flows. Crafting models using Einstein Discovery for predictive and prescriptive analytics.

• Experience in building Salesforce flows for automating the next best action.

• Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.

• A self-starter, adept at picking up new skills and technologies, and eager to break new ground.

• Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation.

• Vision to help us take our company to the next level.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Technical Requirements:

• Tableau Next, Data Cloud, CRMA, Einstein Discovery, Recipes, data flows, dashboard creation, Salesforce flows, NBA

• Salesforce (Apex, Lightning)

• Integration with external systems,, SQL Joins

• Data modeling

• Process modeling tools and standard methodologies

Preferred Requirements:

• Certified on Tableau CRM & Einstein Discovery Consultant

• Tableau Desktop, Tableau PrepBuilder, BI Visual Analytics

• Data Cloud Certification.

• Excellent interpersonal and communication skills.

• Salesforce Platform Developer / Platform App Builder certification

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.