Engagement Director (Salesforce Pre-Sales Exp. Mandatory)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a dynamic and customer-obsessed Director, Presales to join our Services Sales Solutions team in India. In this role, you will be a strategic advisor and trusted partner to our customers and field sales teams — driving the presales motion for Salesforce Professional Services. You will bring deep expertise in Agentforce and Industry Clouds to help customers envision, design, and commit to transformational Salesforce implementations.

Key Responsibilities:

Presales Leadership

• Lead end-to-end presales engagements for Professional Services, partnering with Account Executives and Solution Engineers to win new services business

• Own the development of compelling proposals, Statements of Work (SOWs), Discussion Documents (DDs), and solution narratives tailored to customer needs

• Drive executive-level conversations with C-suite stakeholders, positioning Salesforce PS as a strategic delivery partner

Solution Advisory:

• Serve as a subject matter expert on Agentforce — including autonomous agents, prompt engineering, and AI-powered workflows — and articulate the services delivery approach for AI-led transformations

• Bring deep knowledge of Industry Clouds (e.g., Financial Services Cloud, Health Cloud, Manufacturing Cloud, Consumer Goods Cloud, etc.) to advise customers on industry-specific implementations

• Design high-level solution architectures and implementation roadmaps that align to customer business outcomes

Customer Engagement

• Build and nurture trusted advisor relationships with customer stakeholders across IT, business, and the C-suite

• Conduct discovery workshops, solution presentations, and executive briefings

• Translate complex business requirements into practical, value-driven Salesforce PS engagement models

Commercial & Deal Execution

• Shape services deals commercially — including scoping, effort estimation, pricing strategy, and risk framing

• Partner with Delivery Assurance and Commercial teams to ensure deals are set up for successful execution

• Maintain a strong pipeline hygiene and contribute to accurate services revenue forecasting

Thought Leadership & Enablement

• Represent Salesforce PS at customer events, industry forums, and Salesforce flagship events (Dreamforce, World Tour, etc.)

• Mentor and coach junior presales team members, elevating the overall team capability

• Contribute to the development of reusable presales assets, playbooks, and point-of-view documents

Required Qualifications

• 15+ years of experience in enterprise technology, with at least 5+ years in a presales, solution consulting, or advisory role

• Demonstrated expertise with Salesforce Agentforce or AI/automation platforms and the ability to articulate AI-led services delivery models

• Strong knowledge of Salesforce Industry Clouds — hands-on or advisory experience across at least 2 industry verticals

• Proven track record of winning large, complex Professional Services engagements

• Exceptional executive communication, storytelling, and presentation skills

• Strong commercial acumen — experience shaping SOWs, pricing models, and risk frameworks

• Ability to navigate ambiguity and drive consensus across cross-functional teams

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, or relevant Industry Cloud certifications)

• Experience working in or with a Big 4 / Global SI consulting environment

• Familiarity with Salesforce delivery methodologies (Agile, Accelerate)

• MBA or equivalent advanced degree

What We Offer:

• Opportunity to work at the forefront of AI-led enterprise transformation with Agentforce

• High-impact, high-visibility role within Salesforce's fastest-growing services business in India

• Collaborative, inclusive, and innovative culture

• Competitive compensation, benefits, and career growth opportunities within Salesforce's global PS organisation

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.