Order Management Specialist (PST Shift)

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview: The Order Management Specialist is responsible for ensuring all the orders , Credit and Cancellations are within Salesforce.com compliance policies and related documents are posted accurately within the Salesforce application. Individual must be able to work in a team environment, be self- motivated, and extremely detail-oriented.

Key Responsibilities:

* Review and validate orders to ensure compliance with Salesforce.com policies.
* Process  documents sent to Salesforce, send countersigned copies to customers and  manage the flow of documents from intake to storage.
* Process credit memos by reviewing and validating requests, ensuring compliance with company policies.
* Collaborate with finance and sales teams to ensure accurate and timely credit memo processing.
* Review cancellation requests for completeness and accuracy.
* Collaborate with cross-functional teams to resolve any order-related issues or discrepancies.
* Communicate any discrepancies or issues to the relevant teams for resolution.
* Escalate complex issues to the appropriate channels for resolution.
* Work directly with various departments within Salesforce.com including Order Management, Sales Operations, Legal, Account Executives, Customer Service and Collections. 
* Continuously monitor and improve the efficiency of order management operations.

Required Skills and Qualifications:

* Must have strong research and problem-solving abilities
* Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
* Strong organisational and follow-through skills
* Excellent time management skills.
* Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative.
* Must be able to maintain a calm and positive attitude in stressful/time-sensitve situations.
* Flexible to different work hours. 
* Bachelor degree or equivalent combination of education and experience
* Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
* Escalate complex issues to the appropriate channels for resolution.
* Proficiency in using Salesforce.com or similar CRM systems is an added advantage.  
* Proficiency in using Workday or similar ERP systems is an added advantage.  

If you have the necessary skills and a passion for order management, we would love to have you join our team!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.