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Customer Onboarding Manager
SafetyCultureManila2-3 years
Apply Why join us?
We’re a global tech company, just not the kind you’re picturing. Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast.
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.
We’re looking for a Scaled Customer Onboarding Manager who will partner with our customers and get quick time to value with SafetyCulture. As a trusted partner, you will be partnering with key customer stakeholders to scale value delivery in their organization aligning with their specific goals and requirements. You work closely with Sales to drive that first AHA moment after contract signature. From here you will educate customers on our platform, features, best practices and provide a level of service that inspires our customers to champion SafetyCulture as early as onboarding.
Our Customer Onboarding Managers are responsible for driving adoption and engagement of SafetyCulture with new customers as they launch the platform in their organization. Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross-functional teams, with a focus on driving continuous improvement initiatives.
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We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK.
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.