About the Role:

Grade Level (for internal use):

09

The Team:

The S&P Dow Jones Indices sales team supports clients across the full commercial journey from first request through contract execution, entitlement and onboarding, and ongoing renewals working closely with Sales, Client Services, Finance, Product, and Legal to deliver a smooth client experience. You'll join a collaborative, fast-paced group where we share information openly, prioritize team outcomes, and look for practical ways to improve how we work.
 

The Impact:

In this role, you will help sales move faster and more accurately by owning key deal operations, spotting issues early, and keeping stakeholders aligned. Your attention to detail, ability to manage multiple priorities, and proactive communication will directly influence client satisfaction, renewal outcomes, and overall sales execution quality.
 

Responsibilities:

• Support the full sales cycle by processing sales deals and client requests accurately and on time (including licensing, entitlement, billing, renewals, and account maintenance).

• Partner with Sales to respond to and process inquiries in Salesforce, using clear guidelines while applying good judgment to resolve varied, non-routine issues.

• Manage agreement drafting and support negotiations by coordinating inputs across Sales and Legal, clarifying requirements, and keeping next steps moving.

• Collaborate with Finance, Product Management, Data Product Management, Client Services, Pricing Governance, and Legal to remove blockers, improve workflows, and raise quality through continuous improvement.

• Deliver excellent service to enhance customer satisfaction and adoption within existing accounts by actively listening, understanding the "why" behind requests, and communicating updates clearly to clients and internal stakeholders.

• Hold weekly meetings with Sales Representatives to share KPIs, highlight risks, prioritize actions, and align on team goals.

• All employees are required to work from the office a minimum of 2 days per week.
   

Required Qualifications:

• An S&P Global employee at this level would typically have 2+ years of experience in client services, sales support, or similar client-facing role.

• Fluency in English and Italian.

• Proficiency with MS Office (especially Excel and PowerPoint) and Salesforce.

• Strong organization and time-management skills—able to track multiple tasks, meet deadlines, and focus first on the highest-impact work.

• Clear, confident communication skills—able to translate and clarify sales/process information for different audiences.

• Collaborative mindset and emotional intelligence—actively listens, seeks to understand other perspectives, and builds trust with Sales and partner teams.

• Proactive, improvement-oriented approach—looks for ways to raise quality, reduce friction, and support team goals beyond assigned tasks.

• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
   

Additional Preferred Qualifications:

• Experience supporting deal processes across licensing/contracting, entitlements, billing, and renewals.

• Experience with Tableau or Power BI.

• Additional European language skills.

• Comfort operating in a fast-paced environment with changing priorities, resourceful, solution-oriented, and able to adapt approach using past experience and available information.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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