Software Production Support Engineer (Onsite)

Date Posted:

2026-06-08



Country:

United States of America

Location:

US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

Secret - Current

Security Clearance Status:

Active and existing security clearance required on day 1

Raytheon Company, Managed By Collins Aerospace.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. 

Collins Aerospace is seeking a highly skilled and motivated Software / Production Support Engineer to perform production, assembly, and checkout of hardware (HW) and software (SW) network communications equipment racks, embedded Commercial Off-The-Shelf (COTS), and program-unique modules and components. This exciting opportunity will involve applying your technical expertise to support and troubleshoot IT hardware, software, and network systems.

What You Will Do​

• Test hardware and software for connectivity and usability, as required.
• Install and configure hardware in the Systems Integration Environment (lab environment).
• Support development and test teams utilizing equipment within the Systems Integration lab.
• Create, maintain, and improve Systems Integration Environment processes.
• Establish customer requirements for the Systems Integration Environment lab to support program product line features.
• Perform tasking and planning for program efforts.
• Design support systems, machines, and network devices.
• Establish and maintain connectivity between RTX systems and associated systems, configuring all necessary network access.
• Ensure RTX and business partners have reliable access to associated systems.
• Provide support to all teams for tasks involving all aspects of the systems.
• Document changes within the configuration of hardware for associated systems.

Qualifications You Must Have 

• Familiarity with Linux systems and Windows operating systems.
• Hands-on experience with networking concepts, including WAN, LAN, and VPNs.
• Basic knowledge of configuration management processes and of using Jira and Confluence for task tracking and documentation.
• Active and transferable Secret U.S. government issued security clearance is required prior to start date.
• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.

Qualifications We Prefer​

• Proficiency with virtualization technologies such as Harvester, Rancher, Longhorn, or Kubernetes.
• Advanced troubleshooting skills for hardware and software connectivity issues.
• Experience with secure networking practices and system hardening.
• Familiarity with modern DevOps environments and tools.
• Experience with software tools such as Git, Gitea, and Artifactory.

What We Offer​

• Medical, dental, and vision insurance.  ​
• Three weeks of vacation for newly hired employees.  ​
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  ​
• Tuition reimbursement program. ​
• Student Loan Repayment Program.  ​
• Life insurance and disability coverage.  ​
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. ​
• Birth, adoption, parental leave benefits. ​
• Ovia Health, fertility, and family planning.  ​
• Adoption Assistance.           ​
• Autism Benefit.  ​
• Employee Assistance Plan, including up to 10 free counseling sessions.  ​
• Healthy You Incentives, wellness rewards program. ​
• Doctor on Demand, virtual doctor visits.  ​
• Bright Horizons, child and elder care services. ​
• Teladoc Medical Experts, second opinion program.  ​
• And more!  

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Learn More & Apply Now!​

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customers succeed today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. ​

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

 ​

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. ​

At Collins, the paths we pave together lead to limitless possibilities. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  ​

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Apply now and be part of the team that’s redefining aerospace, every day.  

Employee Referral Eligible

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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