MRT Command Center Manager (Onsite)

Date Posted:

2026-05-28



Country:

United States of America

Location:

US-WV-BRIDGEPORT-1527 ~ 1527 Midway Park Rd ~ MIDWAY BLDG B

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

As the MRT Command Center Manager, you will oversee the coordination of all operations for the Mobile Repair Team. You will be responsible for budgeting, sales reporting, and operations planning as well as deploying partnerships with 3rd party vendors to expand the MRT group’s capability.

This is a full-time position from Monday-Friday, based in Bridgeport, WV and performed onsite. Occasional travel up to 15% of the time may be required to support the business as needed.

Key Responsibilities:

• Managing the MRT command center team to ensure departmental and company objectives are met.

• Ensure that the team meets customer requirements and expectations, escalations are effectively communicated and provide regular updates to the customer and other stakeholders on engine status, technical reports, cost estimates, invoices, and services to be offered.

• Lead and support the digital transformation & the new roles and responsibilities of the MRT command center.

• Work with RSM/Sales Support, field service managers, and the Customer First Center to build strong customer relationships & actively seek to improve customer experience.

• Plan and allocate resource requirements to meet the company’s needs in a manner that adheres to company quality standards, achieves company target turn-around times and controls costs to agreed levels.

• Coach and appraise staff performance (via performance connect) and handle disciplinary matters if necessary.

• Ensure processes and procedures are being followed in line with Airworthiness requirements and Company Policies and Procedures.

• Actively support the EHS Management System and ensure all team members adhere to EHS standards

• Actively support Business Ethics and Export Controls and ensure all team members adhere to Company standards

• Actively support Continuous Improvement activities whilst giving leadership and support for all CORE activities.

• Ensure Labor Recovery and Overtime rates meet agreed targets.

• Assist in the training of others, ensuring quality standards are maintained. Ensure training is sufficient to meet requirements for engine, airworthiness, and human factors.

• Maintain engine approvals and expand as required to ensure capability on P&WC products.

• Actively support the management of tooling in conjunction with the Atlanta team.

• Be aware of the commercial aspects of the work requirements and negotiate with the customer as appropriate

• Ensure that technical documentation, work scope, reports and work files are correctly completed prior to commencement of work, updated throughout the build process and accurate and complete prior to release of the engine.

• Work with Commercial leads to ensure all Warranty claims & invoices are filed in a timely manner

• Actively participate in strategy development to enhance customer experience and meet the defined KPIs.

Qualifications You Must Have:

• An Advanced Degree and a minimum of 5 years of experience in the aviation industry, OR a Bachelor’s Degree and minimum of 8 years of prior relevant experience, OR in lieu of a degree, a minimum of 12 years of prior relevant experience

Qualifications We Prefer:

• MBA or a similar business degree preferred

• Prior leadership experience in Mobile Repair Team (MRT) Operations or a Field Services environment

• Previous experience as an A&P Technician, Aerospace/Mechanical Engineer, or in a customer facing role handling negotiation

• Understanding of commercial overview (i.e., Warranty, PPH, ESP)

• Ability to work collaboratively and communicate effectively with all levels of internal and external stakeholders

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Learn More & Apply Now!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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