Operations Analyst – Service Management Operations

Date Posted:

2026-06-08



Country:

United States of America

Location:

US-NY-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Operations Analyst – Service Management Operations supports the execution of key operational activities that enable the DT organization to run efficiently and effectively. Reporting to the Associate Director – Service Management Operations, this role provides coordination, analysis, reporting, and administrative support across budgeting, compliance, vendor management, organizational operations, and performance reporting activities.

This position is ideal for an early-career professional looking to build expertise in digital operations, business management, governance, and organizational effectiveness. The role will work closely with leaders and cross-functional partners to gather data, maintain operational processes, support governance activities, and help ensure organizational priorities are executed consistently and transparently.

What You Will Do:

Organizational Operations

• Support the coordination and execution of organizational meetings, operating cadences, governance reviews, and leadership activities.

• Maintain operational documentation, procedures, team resources, and organizational records.

• Track action items, decisions, and commitments to ensure timely follow-through.

• Assist with process improvement initiatives by identifying inefficiencies and recommending opportunities to streamline work.

• Support organizational change efforts by helping teams adopt new processes, tools, and operational practices.

Budget & Expense Management

• Assist with budget planning, forecasting, and expense tracking activities.

• Maintain budget trackers, financial reports, and supporting documentation.

• Support monthly and quarterly financial reviews by collecting and validating financial data.

• Help monitor spending trends and identify potential budget risks or variances.

Compliance & Risk Management

• Support the coordination of audit, risk, compliance, and governance activities.

• Maintain compliance documentation, evidence repositories, and audit records.

• Track remediation actions, risk mitigation activities, and governance commitments to completion.

• Assist with business continuity planning exercises and operational readiness activities.

• Help ensure required controls, documentation, and reporting obligations are completed on schedule.

Vendor & Partnership Management

• Support vendor onboarding, invoice processing, and contract administration.

• Maintain vendor records and performance tracking documentation.

• Assist with vendor performance reviews and preparation of governance materials.

• Coordinate with procurement, sourcing, finance, and legal teams to support vendor management processes.

• Track vendor deliverables, contract milestones, and operational commitments.

Metrics & Performance Reporting

• Collect, validate, and organize operational performance data from multiple sources.

• Develop and maintain reports, dashboards, scorecards, and presentation materials.

• Monitor data quality and ensure reporting is accurate, timely, and consistent.

• Analyze trends and summarize findings to support leadership decision-making.

• Assist in preparing operational reviews, governance presentations, and executive reporting materials.

Qualifications You Must Have:

• Bachelor's degree in Business Administration, Management Information Systems, Finance, Operations, Data Analytics, or a related field, or equivalent work experience with 1+ years of experience in operations, business analysis, project coordination, service management, finance, compliance, or a related discipline.

• Strong organizational skills with attention to detail and ability to manage multiple priorities with Strong written and verbal communication skills.

• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Teams.

• Ability to work effectively with cross-functional teams and stakeholders.

• Analytical mindset with an interest in using data to solve business problems.

Preferred Qualifications:

• Master's degree in Business Administration (MBA) or a related quantitative discipline.

• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.

• Exposure to financial management, vendor management, compliance, governance, or operational processes.

• Familiarity with Service Management, Agile delivery, or Digital Technology organizations.

• Experience supporting projects, operational initiatives, or process improvement efforts.

Work Location:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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