IT Support Technician (Onsite)

Date Posted:

2026-06-03

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

This position is for a staff IT Support technician who is under moderate supervision. Conduct moderately complex documentation activities. Coordinates installation of moderately complex hardware and software. Assists in orienting, training, and assigning work of technical/business support employees. 

**This is an onsite position in Santa Isabel, PR**

What YOU will do:

• Works under moderate supervision to provide assistance in one or more disciplines within IT, (e.g., business and technical applications, IT infrastructure, security and compliance, desktop support, database maintenance etc.). 

• Conduct moderately complex documentation activities, including installation procedures, configuration procedures, etc. 

• Provides end users with desktop and system support to solve moderately complex problems. 

• Coordinates installation of moderately complex hardware, software, operating systems, and network hardware. 

• Identifies system operation problems and recommends actions for problem solving system maintenance, updates, upgrades, and enhancements. 

• Checks and analyzes operating system or application log files regularly to verify proper system performance. 

• Coordinates with development and business teams to analyze and discuss user needs. 

• Assists with risk assessments and execution of data tests to ensure system functionality. 

• Installs, configures, administers, supports, and maintains systems, including associated hardware assets. 

• Identifies, prioritizes, researches, and resolves problems. 

• Recommend systems modifications to reduce user problems.  

• Enters, reviews, and analyzes data in databases. 

• Ensures data integrity, makes decisions affecting user access, documents, and records attributes, and formulates database query and retrieval scripts. 

• Performs a variety of duties in support of computer, network, and client server units. 

• Reviews input and output data to verify adequacy, appropriateness, completeness, and adherence to quality standards. 

Qualifications YOU Must Have:

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.

• Must be a U.S. Citizen.

• Experience working in complex IT projects.

• Experience as an IT support technician.

• Experience working in the following areas technical application, IT infrastructure, security and compliance, desktop support, database maintenance etc.). 

What We Offer:

• Some of our competitive benefits packages include: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds

• Participation in the Employee Scholar Program (ESP)

• Life insurance and disability coverage

• Employee Assistance Plan, including up to 8 free counseling sessions

• And more!

Learn More & Apply Now!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

* Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.   

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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