Associate Director – Service Management Operations

Date Posted:

2026-06-08



Country:

United States of America

Location:

US-NY-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Associate Director – Service Management Operations serves as an operational leader within the DT organization ensuring the effective execution of business operations, financial management, governance activities, vendor partnerships, and performance reporting. This role prioritizes operational excellence and is accountable for consistent processes, transparent data, and effective collaboration across departments.  Acting as a trusted advisor, this role oversees budgeting and financial stewardship, compliance and risk management activities, vendor governance, and operational reporting while identifying opportunities to improve processes, reduce risk, and enhance organizational effectiveness. The role requires strong collaboration across finance, procurement, legal, risk, and business teams to support the organization's strategic priorities and ensure the successful delivery of outcomes in a dynamic environment.

What You Will Do:

Organizational Operations

• Ensures day‑to‑day organizational operations run smoothly through effective coordination and execution of organizational cadences, budgeting, compliance, third party engagements, and process execution

• Identifies opportunities to improve operational rigor, reduce risk, and efficiently and effectively navigate internal business processes

• Helps teams adjust smoothly to new processes, priorities, or organizational shifts; builds strong, trust‑based relationships across enabling functions and business teams and fostering constructive collaboration and resolving conflicts

Budget & Expense Management

• Acts as the central coordination point (SPOC) for the organization’s budget‑related activities, including strategic financial planning (SFP), annual budgeting cycles, quarterly forecasts, expense allocation, and ongoing financial stewardship

• Partners with portfolio managers, product owners, and finance teams to ensure budget accuracy, timely submissions, and alignment with organizational priorities

• Monitors spending, validates allocations, and ensures transparency in financial reporting

Compliance & Risk Management

• Serves as the SPOC to coordinate and execute compliance, risk, and governance events, including internal audits, external audits, business continuity planning (BCP) exercises, and regulatory reviews

• Ensures documented processes, risk controls, and remediation actions are tracked and completed on schedule

• Maintains compliance documentation and partners across teams to align with risk and audit requirements and actions

Vendor & Partnership Management

• Acts as the primary SPOC for all vendor‑facing activities, including contract execution, renewals, billing, onboarding, vendor evaluation and selection, performance reviews, and issue escalation

• Collaborates with sourcing, procurement, finance, and legal partners to support contract negotiations and ensure adherence to policies

• Maintains a structured vendor governance approach, tracking key deliverables, contract milestones, and performance metrics

Metrics & Performance Reporting

• Collects, organizes, and reports key performance indicators (KPIs) to provide visibility into operational performance, risk posture, financial status, vendor health, and committed priorities

• Builds and maintains dashboards, scorecards, or reports to support leadership decision‑making

• Ensures data quality, consistency, and timely updates across reporting cycles

Qualifications You Must Have:

• Bachelor’s degree in a STEM-related field with 12 years of work experience

• 10+ years of experience in digital operations, business management, service management, compliance and  governance, or a related discipline

• Experience coordinating financial cycles, compliance activities, vendor relationships, or performance reporting

• Excellent organizational, communication, and stakeholder‑management skills

• Ability to collaborate across finance, procurement, legal, risk/compliance, and business teams

• Strong analytical skills and ability to structure data into clear insights

Qualifications We Prefer:

• Experience working in large, complex, or matrixed organizations

• Prior experience scaling enterprise services or digital service adoption initiatives

Work location:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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