Staff Tech, Field Service

Date Posted:

2026-03-04

Country:

Japan

Location:

JP-13-TOKYO-HANEDA AIRPORT-CUST ~ JP-13-TOKYO-HANEDA AIRPORT-CUST (External Site) ~ ANA CMB (External Site)

Position Role Type:

Unspecified

We are currently hiring a Sr Technician, Field Services to join our Avionics division, specifically our Airports Systems Managed Services Team based in the Haneda International Airport, Japan. With a global presence at more than 170 airports, Collins Aerospace helps airports meet and exceed those expectations. We offer integrated and intelligent solutions for passenger processing and facilitation, airport operations and baggage management. And with a reputation as a master communications network integrator, we understand the flow of the airport is the flow of the industry.

Job Responsibilities:

• Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network.
• Regular communication with the customer on site progress, and take any remedial action for deficiencies.  
• Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers including Senior Executives. This includes but is not limited to the following: airline upgrades, Airport System (CUPPS - Common Use Passenger Processing System) hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance, escalations, and ensuring customer, corporate or local procedures/expectations are in compliance, installations, etc.

• Develop on site policy and procedures
• Requires rotational shift duty onsite
• Promote continual quality improvements and development of quality control programs.
• Conduct to develop training material and organize training sessions for system users.
• Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion

• Reports to and will be required to work closely with the Site Manager to learn, to assist, and to be able to carry out documented site operation administration duties.
• He/she will require security clearance to work in any area of the airport where supported equipment is located.
• Conduct to prepares system operational manuals and documentation
• A liaison between local team and Tulsa engineering division
• As monthly base, collecting system usage date and coordinate with related finance team for billing to the customer
• Adhoc projects assigned

Requirements:

• Preferable six or more years of related airport operations experience.
• Bachelors’ degree; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.
• Experience in communicating with all levels of line management to include executive team.
• Individual is knowledgeable and experienced in project management and can effectively plan, communicate and coordinate complex projects
• Proven ability to gather appropriate information and provide direction to staff in handling critical, flight operations dependent, outage situations
• Effective communication in Japanese and English (written, oral, and presentation skills), negotiation, interpersonal, organizational and personnel management.
• Preferential skills and experience, Biometrics technology, Network skills (CCNA), higher knowledge for Windows OS/Windows Server OS.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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