Senior Analyst-Customer Programs Reliability

Date Posted:

2026-05-18

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

Who We Are:

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

About Role:

As a Senior Reliability Analyst in the Customer Programs team, you will support the end-to-end management of in-service field events, ensuring accurate data structuring, stakeholder coordination, and documentation to enable reliability and product performance improvements.

What You Will Do:

• Review and screen field events received through designated data platforms and validate completeness, accuracy, and consistency of event information.
• Identify data gaps and inconsistencies; coordinate with internal stakeholders to resolve discrepancies and enhance overall data quality.
• Prepare structured event summaries and analyses for stakeholder discussions and screening reviews.
• Conduct event screening meetings with stakeholders and capture meeting minutes, decisions, and action items for tracking purposes.
• Follow-up on action items to support timely closure in alignment with defined timelines
• Review teardown reports, inspection findings, and document root cause findings, contributing factors, and recommended corrective actions within designated data processing platforms.
• Support effective integration and alignment with downstream Reliability and Product Performance teams by ensuring high-quality, structured FEM data.
• Prepare and maintain the Reliability Technical Packages, including dashboards, trend analysis, and mitigation tracking for top fleet issues.
• Support in continuous improvement initiatives, including automations, process standardization efforts and updates to Standard Work, SIPOC diagrams, and process flow maps.

Qualifications You Must Have:

• Bachelor’s degree in Aeronautical/ Aerospace or Aircraft Maintenance Engineering or Mechanical Engineering.
• Minimum 2-5 years of relevant experience in the aviation industry, preferably in Reliability Engineering, Technical Services, MRO, or In-service Support roles.
• Working knowledge of airline field operations and in-service event reporting mechanisms.
• Understanding of field event management concepts, reliability fundamentals, and basic engine/component failure modes and probable root cause.
• Experience performing data validation, data screening, and structured technical documentation
• Ability to review and interpret teardown reports, inspection findings, and technical publications.
• Understanding of reliability fundamentals including, removal rates, trend analysis, and failure mode identification.
• Ability to interpret reliability dashboards, driver charts, and performance metrics to support identification of top fleet issues.
• Familiarity with aero engine technical publications such as CMMs, ES, SBs, IPCs, EMMs, and regulatory compliance requirements.
• Proficiency in Microsoft Office tools (Excel, PowerPoint) and working knowledge of Power BI for data visualization
• Excellent verbal and written communication skills, with confidence in engaging global stakeholders.

Qualifications We Prefer:

• Engine product knowledge training or certification from Airworthiness Authorities/ Airlines/ MROs/ OEMs.
• Foundational training or certification /expertise in data visualization tools such as Power BI.
• Foundational training or certification /expertise in Quality and continuous improvement methodologies such as Six Sigma or Lean Principles.

Shifts/Work Hours:

• UK Shift (12:30 PM to 9:30PM IST)

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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