Business Analyst (SAP) (Puerto Rico)

Date Posted:

2026-06-04

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

**This is a hybrid position in Puerto Rico**

What YOU will do:

• Offer expert knowledge in SAP in supporting break/fix tickets and questions from the business in MRO Commercial and Military Contracts Administration and Shipping.

• Work with the digital technology team on resolving difficult and complex problems.

• Manage projects and processes working with cross-functional teams from the business and DT to resolve complex issues in SAP or to introduce an enhancement.

• Provide training within the team and for end users.

• Responsible for coaching, reviewing, and delegating project work and ticket assignment within the team.

• Field complex configuration management related questions from the business including the analysis of interface documents issues and master data.

• Contribute to the development of process solutions for strategic operation improvements.

• Create enhancement requests for the business; tasks including requirements gathering, design, test, and creation of training material.

• Support SAP ECC and dependent system upgrades including regression testing efforts.

What You Will Learn:

• MRO contract administration and shipping business processes

• Troubleshooting techniques

• SAP ECC solution

• SAP S/4 solution

• SAP GUI scripting and Automate Studio scripting tools

• Customer Portal and Aeroxchange/AeroRepair EDI solutions

Qualifications YOU Must Have:

• Must be a U.S. Citizen.

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years.

• Experience with P2D (Plan to Deliver) and / or O2C (Order to Cash) business processes in a highly regulated industry with a proven track record demonstrating the ability to adapt and use technology to meet business process needs.

• Experience analyzing current business and technical processes for an assigned area to determine where system updates or new systems are needed

• Experience in coordinating Business and DT Teams to ascertain system requirements, such as program functions, and reporting outputs. Entails writing detailed specifications for enhancements to fulfil requirements, then execution of Users acceptance with system testing and establishment of system techniques and controls (standard work and data governance guidelines)

Qualifications We Prefer:

• MS O365 products including Microsoft Teams

• Working knowledge of SAP GUI scripting

• Experience with incident systems such as Service Now

• Aerospace and Defense/MRO experience

What We Offer:

• Some of our competitive benefits packages include: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds

• Participation in the Employee Scholar Program (ESP)

• Life insurance and disability coverage

• Employee Assistance Plan, including up to 8 free counseling sessions

• And more!

Learn More & Apply Now!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

* Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.   

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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