Senior Analyst- Reliability Product Performance, Customer Programs

Date Posted:

2026-05-18

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

Who We Are:

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

About Role:

As a Sr. Reliability Analyst in the Product Performance team (part  of Customer Programs), you will support product performance monitoring initiatives by proactively analyzing engine in-service performance to identify emerging issues and opportunities for improvement. The role focuses on enhancing engine safety, reliability, availability, affordability, and maintenance efficiency through data-driven insights and cross-functional collaboration.

What You Will Do:

• Define and monitor Key Performance Indicators (KPIs) related to engine product performance, particularly within Maintainability and Availability disciplines.
• Develop and maintain technical performance packages, including dashboards, trend analysis, and mitigation tracking for key fleet performance drivers.
• Analyze fleet maintenance burden and recurring operational issues and propose recommendations to optimize engine periodic inspection intervals and maintenance practices.
• Support MSG-3 (Maintenance Steering Group-3) analysis activities by providing operational performance insights, maintenance burden analysis, and field data to support maintenance program optimization.
• Support analysis of operator field operational deviations and assist in the evaluation and issuance of Deviation Approval letters.
• Identify key root cause drivers for engine downtime and collaborate with engineering and reliability teams to support mitigation plans and corrective actions.
• Support identification of systemic product performance issues across engine programs and assist in the development and issuance of Service Information Letters (SILs) aimed at improving engine availability and operational efficiency.
• Assess the need for commercial support initiatives for key product performance drivers and support the launch and tracking of improvement campaigns.
• Collaborate with Reliability, Program Management Teams (PMT), Engineering, and Customer Support teams to prioritize improvement initiatives.
• Assist in developing knowledge base content, best practice documentation, and lessons-learned repositories to support continuous improvement of EIS processes and future product introductions.
• Support the Entry Into Service (EIS) team in standardizing and strengthening the overall EIS gated process, including development of structured workflows, stage-gate frameworks, and governance mechanisms to support smooth product introduction.
• Contribute to the development and implementation of standard tools, templates, and performance monitoring frameworks used during EIS to track product performance, operational readiness
• Contribute to Direct Maintenance Cost (DMC) reduction initiatives by identifying drivers impacting operator maintenance cost and recommending improvement actions.

Qualifications You Must Have:

• Bachelor’s degree in Aeronautical/ Aerospace or Aircraft Maintenance Engineering or Mechanical Engineering.
• Minimum 2-5 years of relevant experience in the aviation industry, preferably in Reliability Engineering, Technical Services, Fleet Management, or Customer Support Engineering roles.
• Familiarity with industry-standard frameworks and performance measurement approaches used for evaluating product performance in terms of Maintainability and Availability, including maintenance burden analysis, downtime drivers, and operational performance indicators
• Working knowledge of airline maintenance operations, fleet performance monitoring, and operational performance drivers affecting engine availability and maintenance efficiency.
• Experience performing root cause analysis and trend monitoring to identify drivers for engine downtime, operational disruptions, or maintenance burden.
• Knowledge of MSG-3 (Maintenance Steering Group-3) maintenance program principles and experience supporting maintenance program analysis or optimization activities.
• Ability to collaborate effectively with Engineering, Reliability, Program Management, and Customer Support teams in a cross-functional environment.
• Proficiency in Microsoft Office tools (Excel, PowerPoint) and working knowledge of Power BI for data visualization
• Excellent verbal and written communication skills, with confidence in engaging global stakeholders.

Qualifications We Prefer:

• Engine product knowledge training or certification from Airworthiness Authorities/ Airlines/ MROs/ OEMs.
• Certification in Reliability Engineering concepts such as CRE or CMRP (or progress toward certification).
• Certification /working expertise in data visualization tools such as Power BI.
• Certification /working expertise in Quality and continuous improvement methodologies such as Six Sigma or Lean Principles.

Shifts/Work Hours:

09:00 AM to 04:00 PM from office + 06:30 to 08:30 PM from home.

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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