Social Collaboration Administrator (Puerto Rico)

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

We are seeking a detail-oriented and proactive Social Collaboration Administrator to support and enhance our collaboration platform and services. This role serves as a key bridge between end users, internal stakeholders, and vendors- ensuring smooth operations, strong governance, and high-quality user experience. The ideal candidate thrives in a fast paced environment, enjoys problem solving, and is passionate about improving our collaboration platform and processes.

What You Will Do

• Manage and resolve customer requests and issues through ServiceNow, ensuring timely and effective support
• Engage directly with customers and stakeholders to understand needs, answer questions, and provide guidance on collaboration tools and processes
• Develop and maintain reports and dashboards using Power BI to provide insights into platform usage, performance, and trends
• Collaborate with external vendors to gather, refine, and manage requirements, ensuring alignment with business needs
• Execute tasks for operations and maintenance for the service closely following standard work.
• Execute and maintain governance processes for the collaboration platform, ensuring compliance with organizational standards and best practices
• Identify opportunities for process improvements and automation to contribute to enhancing overall platform efficiency and increased user satisfaction
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience.

• Experience working with ticketing system such as ServiceNow
• Experience with Power Bi or similar reporting tools

Qualifications We Prefer

• Strong customer focused mindset
• Strong communication and stakeholder management skills
• lity to manage multiple priorities and work independently
• Strong organizational and problem solving skills
• Experience with Igloo Software
• Experience with ServiceNow
• Experience with SAAS tool
• Experience with vendor and managing requirements

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.