Date Posted:
2026-06-11Country:
United States of AmericaLocation:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1Position Role Type:
HybridU.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62Security Clearance:
None/Not RequiredRTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The Manager is a part of the Service Center Leadership Team in Business Solutions. The service center will provide support for all RTX Business Units in Mexico, and will provide direct and indirect support to employees, managers, and HR professionals. This role is responsible for providing strategic and day-to-day supervisory support to advisors covering various HR-related disciplines. This role plays a critical part in delivering a best-in-class employee experience by driving first contact resolution, improving customer satisfaction, leveraging automation, and implementing continuous process improvements. The Manager will leverage customer data, analyze trends, oversee day-to-day activities and operational efficiency of a team of human resources customer service advisors to meet or exceed defined goals and objectives. This role will lead, coach, mentor and develop a team of Contact Center resources whose responsibilities include intaking, interpreting, researching, responding, and escalating inquiries related to a wide variety of routine managerial and human resources related tasks to complex transactions, and enterprise-wide initiatives.
What You Will Do
Qualifications You Must Have
Qualifications We Prefer
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: This is a hybrid role, eligible candidates must reside near Santa Isabel, Puerto Rico.
Relocation eligible: No
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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