Account Coordinator

What does the team work on?

The Client Services Team at Roku plays a critical role in delivering top-tier service to our advertisers. Our collaborative group partners closely with Client Services, Sales, and other cross-functional teams, including Ad Operations, Sales Planning, Rev Ops, Inventory, and more to ensure campaigns are executed flawlessly. Our goal is to provide unmatched support to our clients while leveraging Roku's unique platform and ad products to drive meaningful results.

What is the role?

As an Account Coordinator on the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for Roku's clients. You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly. This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and grow in a dynamic, fast-paced environment. You will have the opportunity to become proficient in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising. You will be grouped into a pod servicing one of Roku's major lines of business, such as Enterprise, Indy, Political, or Media and Entertainment. This role is evolving toward a more comprehensive end-to-end scope spanning pre-sale through post-sale, so the responsibilities outlined below may be refined over the coming months. 

For New York Only - The estimated annual salary for this position is between $63,000 - $82,100 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What are the responsibilities of the role?

• Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support
• Manage and master tools such as SFDC/Tarmac, Avails Tool, Roku DMP, Rate Cards, MMP, Tableau, Looker, Asana, Prisma, and other systems critical to campaign execution
• Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, Deal ID creation, inventory pulls, and measurement setup
• Own day-to-day client campaign deliverables from launch to completion, including creative mapping, screenshots, bi-weekly reporting, and billing coordination
• Analyze campaign performance metrics, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals
• Monitor campaign pacing and performance through weekly pod meetings with Ad Operations and regular reviews of Tableau and programmatic dashboards
• Collaborate with Ad Operations, Billing, Revenue Analysts, Measurement, and other cross-functional teams to troubleshoot campaign planning, trafficking, and invoicing issues
• Create post-campaign wrap reports tailored to client needs and account tiers
• Ensure accurate pipeline management and timely IO processing for seamless campaign launches
• Develop a thorough understanding of the Roku Rate Card, legal terms required for IO acceptance, and the campaign escalation process
• Build and maintain strong relationships with internal teams and clients, including billing and revenue analysts, to ensure satisfaction and trust
• Actively participate in team discussions, sharing insights and ideas to enhance project outcomes while building confidence in communication and collaboration skills

What experience would help someone be successful in this role at Roku?

• Strong written and verbal communication skills
• Experience presenting to external clients, such as wrap reports, pacing updates, or billing deliverables
• Comfort managing accounts end-to-end with increasing independence over time
• Excellent organizational and time management abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with CRM software and project management tools
• Ability to work collaboratively in a team environment
• Detail-oriented with a proactive approach to problem-solving
• Eagerness to learn and adapt in a fast-paced environment
• Strong interpersonal skills to build and maintain client relationships
• Comprehensive understanding of the media landscape and digital advertising, with an emphasis on programmatic

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