Manager, Workplace Services

Reporting to the Director, Facilities,  the Workplace Services Manager will be responsible for a wide range of activities; office moves, daily facilities and workplace operations, event coordination, space planning, implementing a Facility Management System and other logistical needs. We are looking for someone with exceptional leadership, customer-service, and facilities expertise. Our goal is to provide a great workplace experience where all Robloxians can operate efficiently and effectively in a clean, safe and fun environment. 

Role is based in San Mateo, CA from Monday through Friday

You Will:

• Manage the daily operations of our San Mateo offices
• Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on cultivating success across Roblox
• Proficient Management in Space Planning for Roblox HQ, including small satellite offices. 
• Handle hospitality and service operations for our employees (cafe, coffee bar, events..)
• Work hand in hand with Exec Admins and support staff.
• Supervise employees (and/or subcontractors/outside vendors) involved in building/facilities activities like cleaning, event planning, ergonomics, space utilization and strategy, and office supplies
• Guide, coach and educate team for increased efficiencies & growth
• Effectively leverage data and analytic capabilities to help manage daily operations and operate strategically for future growth and consistency across the organization
• Engage and collaborate with internal stakeholders (e.g. IT, People Operations, etc) and external vendors to ensure alignment, updating occupancy reports, and onboarding/offboarding protocols
• Establish, supervise execute plans on space planning, seat assignments (moves, adds, and changes) to optimize space utilization and business needs
• Manage ergonomics 
• Offsite parking 
• Oversee the implementation and daily operation of Facilities Management System 
• Handle administrative functions including tracking of all expenses, PO creation and monitoring, ordering and maintaining supplies and preparing reports on activities
• Coordinate and deliver world-class events with various employee groups to schedule, facilitate and plan employee events such as Roblox Week, Hack Week, happy hour, special holiday events and intern events during the summer
• Assist Safety Team with activities such as  coordinating fire drills, emergency procedures, etc. also enforcing safety rules
• Develop and deliver Process and Procedure standards for office improvements in workflow, physical operations, and vendor protocols
• Take ownership and be flexible to ensure the success of the overall facilities team and ensure we are creating a workplace where employees are engaged and productive
• Proactively build and manage relationships internally and with external vendors (e.g. property management) 
• Duties may require work during evenings and weekend
• 24/7 rotating on call schedule

You Have:

• Minimum 10+ years of experience in workplace or corporate facilities environment
• Minimum 7+ years of experience leading teams of people
• Ability to effectively organize, work, and lead teams in a fast-paced environment under constantly changing priorities and demands
• Effective in developing and coaching a team of Robloxians
• Proficient in Google Suite and technological tools, AutoCAD light, or experience with drafting test fits and layouts preferred.
• Ability to read design and construction documents, specs, and plans
• Skills in being productive and effective with minimal supervision
• Talent for building relationships and provide a white glove service approach 
• Proficiency in being resourceful, exhibit grace under pressure, and know you’re capable of finding solutions
• Talent in communicating with all levels within the organization; written and verbal
• Expertise in staying organized and with excellent multi-tasking ability
• Proficient in the details to ensure timely and accurate completion of tasks, responsibilities, and projects
• Ability to document for increased efficiency and consistency across the team and company 
• Duties require work during evenings and weekend