Client Operations Associate - West Coast Remote

West Coast - US$70,000 - $70,000

At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.

What you will do

Directly interface with clients to manage questions and feedback about our products and services
Analyze and identify trends in client activity and inquiries
Identify and develop operational efficiencies to scale the business and processes
Refine the business rules, automations, and communication methods across Client Operations
Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

What we look for in you

Ability and interest to work in a fast-paced fintech startup environment
High agency self starter
Collaborate and problem-solve well
Customer-facing experience preferred
Great communicator, conversationalist
Highly adaptable; able to shift focus on the fly and balance many tasks
Ability to identify trends in data and make decisions based on analyses
Excel/Google Sheets, SQL, product management experience a plus, but not required
Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems