AVP of Contact Center Sales
RingCentralSay hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
ACE is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We are seeking a high-caliber AVP of Contact Center Sales to lead the charge in capturing enterprise market share. This role is designed for a strategic heavyweight who can bridge the gap between complex technical solutions and high-level business outcomes. You will be responsible for the "Contact Center First" strategy, ensuring that RingCentral is recognized not just as a UCaaS leader, but as the premier provider of AI-powered CX transformation for the world’s largest organizations.
To succeed in this role, you will need experience in the below:
Scale Enterprise Dominance: Develop and execute a comprehensive GTM strategy focused on hunting and closing net-new Enterprise and Mid-Market logos.
Lead AI-Driven CX Strategy: Act as a thought leader on the "Future of Work," articulating how RingCentral’s AI (Sentiment Analysis, Real-time Agent Assist, and IVR Orchestration) drives ROI and customer loyalty.
Direct Sales Orchestration: Own the full direct sales motion, from high-level prospecting and executive discovery to the final negotiation of multi-million dollar, multi-year contracts.
Cross-Functional Command: Lead a "Tiger Team" of Sales Engineers, Product Specialists, and Customer Success managers to ensure technical validation and long-term platform adoption.
Pipeline Engineering: Architect a sustainable, high-velocity pipeline by leveraging data-driven insights to identify high-propensity targets and vertical-specific opportunities (e.g., Healthcare, FinSec, Retail).
Complex Deal Structuring: Navigate the intricacies of enterprise procurement, including security audits, legal redlines, and ROI modeling for stakeholders across IT, Operations, and Finance.
Brand Evangelism: Represent RingCentral at industry-leading conferences and executive roundtables, positioning our CCaaS portfolio as the core of modern digital transformation.
Desired Qualifications
12+ Years of Strategic Sales: Proven experience in a leadership or "Player-Coach" capacity within SaaS, CCaaS, or CX software sectors.
Direct Sales Pedigree: A documented history of overachieving 7-figure and 8-figure annual quotas within the enterprise space.
AI & Cloud Fluency: Deep technical literacy regarding cloud architectures and the application of Generative AI within contact center environments.
Executive Presence: The ability to move seamlessly from a technical demo with an IT Manager to a strategic "Business Outcome" discussion with a CEO or COO.
Competitive Intelligence: A nuanced understanding of the CCaaS competitive landscape (e.g., Nice, Five9, Genesys, Talkdesk) and the ability to articulate RingCentral’s unique value proposition.
Entrepreneurial Agility: The ability to thrive in a fast-paced environment, adapting strategies in real-time based on market shifts and product evolution.
Education: Bachelor’s degree required; MBA or equivalent leadership experience preferred.
What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
RingCentral’s Sales team helps build and develop relationships for a top roster of our mid-sized, rapidly growing customers. RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re changing the nature of communications. That’s why we’re the largest and fastest-growing pure-play provider in our space.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.