Subject Matter Expert (Core Payments)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Core Payments department is in charge of building global payment products, which allow Revolut customers to make and receive external payments in a fast and reliable way. The objective is simple: deliver the best payments features on the market.

We’re looking for a Subject Matter Expert with solid experience in payments investigations. Someone who will expertise on complex cases in respective payment business lines (SWIFT & X-border, UK & Europe, US & APAC, etc.), assisting with the process optimisation and service procedure updates. A brave individual who knows how to manage risks and make independent decisions.

Up for the challenge? Let’s get in touch.

What you’ll be doing

• Helping internal teams, such as Support, with complex inquiries related to payments.
• Investigating and resolving payment issues impacting Revolut’s customers and reconciliation breaks.
• Communicating closely with banking partners via SWIFT, email and banking portals to resolve payment errors promptly.
• Helping identify and manage payment processing issues, incidents and risks relating to SWIFT, SEPA, ACH and Faster Payments.
• Supervising operating procedures to ensure alignment with external and internal requirements.
• Working collaboratively with product teams on enhancing relevant integrations and processes.
• Training new hires and developing learning materials.

What you'll need

• Experience working in a payments operation in a financial services environment.
• Experience conducting bank-to-bank investigations in payments operations departments.
• A general understanding of processing SWIFT, SEPA, ACH, and Faster Payment.
• The ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach.
• The ability to explain complex issues with ease and in a customer-friendly manner.
• Fluency in English with impeccable verbal and written communication skills.
• A bachelor’s or master’s degree.

Nice to have

• Experience working with Jira, Confluence, Slack.
• Expertise with SQL.

Compensation range

• Poland: PLN8,300 - PLN10,200 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience