Team Lead FinCrime (External Enquiries)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We’re looking for a Financial Crime Team Lead to make sure our External Enquiry Analysts are operating at the best quality performance. You'll handle customer and agent issues and look to resolve them quickly and efficiently.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Leading and managing a team, and assessing their performance
• Communicating company goals, safety practices, and deadlines to the team
• Assisting with hiring and training, and keeping leadership updated on team performance
• Communicating concerns and policies among management and team members
• Searching for process/procedure optimisation and work improvements
• Meeting SLAs
• Acting as a point of contact for any internal and external escalations

What you'll need

• 4+ years of experience in seizures, regulatory liaising, legal operations, law enforcement inquiries, or compliance correspondence
• 2+ years of experience managing client-facing or agency-facing operational teams of 5+ specialists
• Experience auditing team communications to ensure strict compliance with confidentiality and legal standards
• A background handling formal information requests from law enforcement, courts, and financial regulators
• An in-depth understanding of data privacy laws (GDPR, CCPA, local banking secrecy acts) regarding third-party disclosures
• Experience managing formal disputes, complaints, or complex inquiries from external institutional partners
• Expertise in legal terminology and official drafting of corporate or regulatory responses
• Outstanding stakeholder management to navigate sensitive situations with external authorities
• Fluency in English and Spanish
• To be able to work from the Bogota office
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines while demonstrating sound judgement

Nice to have

• Experience improving or building operational processes