Complaints Counsel
RevolutAbout Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
The Legal team turns complexity into clarity by partnering with teams across Revolut to provide sharp, practical advice that helps the business move fast while staying protected. From structuring credit programmes to navigating new markets, the Legal team ensures growth is secure, compliant, and built for the long term.
We’re looking for a Legal Counsel to handle incoming customer complaints on external dispute resolution platforms and during early stages of litigation. You’ll work on pre-action letters and responses to claims, and provide day-to-day legal advice as a business partner to key stakeholders.
Up to shape what's next in finance? Let's get in touch.
What you’ll be doing
- Running internal fact-finding investigations
- Handling out-of-court disputes under local laws and regulations
- Representing Revolut before external dispute resolution forums
- Engaging and coordinating external lawyers to represent Revolut before national courts
- Working on early-stage or less complex litigation, such as pre-action letters, responses to claims, and case reviews, and cooperating with external partner law firms
- Assisting the Disputes team and Legal Counsels in EEA branches with ad hoc work and advice
- Identifying, analysing, and resolving issues and helping to implement improvements
- Analysing case outcomes to identify weak points in order to remediate them
- Setting up and/or improving internal procedures
What you'll need
- A master’s degree in law or equivalent in Italy
- Legal experience as a private-practice lawyer dealing with financial services
- Fluency in English and Italian with exceptional communication and writing skills
- An analytical mindset able to investigate and get to the root of a problem
- To know when and how to best utilise means of redress (such as refunds and negotiations)
- Solid problem-solving skills with the ability to use analysis and resources to efficiently resolve a complex case
- Impeccable attention to detail
- The ability to excel both independently and in a team environment
- To be able to work in fast-paced environments and make sound judgement under tight deadlines
Nice to have
- To be a qualified lawyer (avvocato) in Italy
- Fluency in other languages
- Experience in all stages of litigation, alternative dispute resolution, and regulatory matters and issues
- In-house experience
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice