IT Support Engineer

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.

We’re looking for an IT Support Engineer to provide hands-on technical support to employees and ensure smooth operation of workplace technologies.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Solving day-to-day IT requests and ensuring tickets are closed within SLAs
• Resolving emergency or unplanned support activities (fixing meeting room hardware, helping employees with urgent laptop issues, etc.)
• Supporting new hires through configuring and provisioning laptops, initial IT setup, solving issues, etc.
• Retrieving exiting employees' hardware, and managing the hardware lifecycle to decommission or reuse it
• Managing any Revolut owned technology, including office and remote hardware
• Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation

What you'll need

• Fluency in English
• 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian, hardware experience)
• Endpoint devices management and incident management experience
• Vendor management experience (outsourcing)
• Knowledge of best practices in IT administration and system security
• Exceptional organisational and time management skills
• Solid analytical and problem-solving skills
• Good interpersonal and communication skills

Nice to have

• Experience with technical support for Slack
• Experience working with Jira
• Fluency in Portuguese