Senior Content Marketing Manager, Storytelling

ABOUT RETELL AI

Retell AI is using first principles to reimagine the call center with cutting-edge voice AI.

Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $80M ARR with a team of 50 people, up from $5M at the start of 2025.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving customer interactions.

We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.

Let’s build the future together.

• We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x

• #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025

• We're also one of the top ranking startups on: https://leanaileaderboard.com/

• Enterprise tech 30: https://www.wing.vc/et30/overview

ABOUT THE ROLE

Retell AI is the voice AI platform for enterprise contact centers. We work with customers like CVS/Aetna, American Airlines, Lenovo, and Grab, and we have more customer stories than we can tell.

We are hiring a Senior Content Marketing Manager to own how those stories get told. You will interview customers like a reporter, find the angle a marketer would miss, and produce case studies and strategic blogs that people actually read and sales actually sends.

This is a high-ownership craft role. You report to the CMO and work closely with the founding team.

KEY RESPONSIBILITIES

• Own customer storytelling end-to-end

  • Source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution

  • Produce written and video case studies with enterprise customers, managing production partners for the big shoots

• Write strategic blogs

  • Own the flagship blog: industry POVs, benchmark narratives, category arguments

  • Translate technical product launches into stories for contact center leaders and enterprise buyers

• Own the written layer of product launches

  • Partner with product marketing on launch narratives and announcements

• Run content programs

  • Own the customer announcement cadence, company newsletter, and company social content around launches and industry moments

WHAT WE'RE LOOKING FOR

Must have:

• 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience

• A portfolio of published work with range: customer stories, essays, launch content

• Proven end-to-end ownership of case studies or customer stories

• Comfortable with technical products

• Reporter instincts and editorial craft

Nice to have:

• Newsroom or tech media background

• Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself

• Experience with support, CX, or post-sales audiences

• Startup experience, Series A through C

HOW WE EVALUATE

We care less about checkboxes and more about:

• Whether your writing earns attention or fills a calendar

• Whether customers would say yes to a second interview with you

• Whether sales would actually send what you write

• Whether you find the story everyone else missed

YOU MIGHT THRIVE IF

• You have 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience

• You trained as a journalist, or write like one: fresh angles, strong ledes, zero corporate speak

• You have owned customer stories end-to-end, not just polished someone else's interview notes

• You can talk to an engineer about latency and a VP of CX about containment rates in the same afternoon

• You ship weekly without anyone checking in

JOB DETAILS

• Cash: 170k - 240k

• Equity: Equity Provided

• Location: Redwood City, CA, US

• US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).

OTHER BENEFITS

• 100% coverage for medical, dental, and vision insurance

• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks

• $200/month wellness reimbursement (gym, fitness classes, etc.)

• $300/month commuter reimbursement (gas, Caltrain, etc.)

• $75/month phone bill reimbursement

• $50/month internet reimbursement

COMPENSATION PHILOSOPHY

• Best Offer Upfront: Choose from three cash-equity balance options; no negotiation needed.

• Top 1% Talent: Above-market pay (top 5 percentile) to attract exceptional builders.

• High Ownership: Small teams, >$1M revenue/employee, and significant equity.

• Performance-Based: Offers tied to interview performance, not experience or past salaries.

INTERVIEW PROCESS

• Stage 1: Recruiter intro call + portfolio review (15 min)

• Stage 2: Phone round with hiring manager (30 min)

• Stage 3: Phone round with CMO (30 min)

• Stage 4: Final onsite with the team (2 hours)