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Support Specialist, Workforce
Restaurant365Austin, TX/Akron, Ohio/Irvine, CA
Apply Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
SUMMARY
The Support Specialist, Workforce is responsible for supporting R365 Payroll clients and delivering a high-quality support experience. This role works closely with internal teams including Development, Engineering, ACH, and other cross-functional partners to resolve issues, communicate effectively, and ensure clients receive timely and accurate support. A successful applicant will have a proven track record of combining payroll and technical knowledge with excellent written and verbal communication skills, strong attention to detail, and the ability to stay organized while managing multiple tasks and priorities simultaneously. The combination of technical know-how, initiative, and a commitment to seeing issues through to resolution will be critical to success.
How you'll add value:
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Respond to technical support tickets
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Prompt customers for information necessary to troubleshoot problem reports
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Reach out to customers by phone and / or screen share as necessary to understand problem reports
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Help customers understand R365 payroll integration functionality
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Diagnose and document software defects and escalate them to management
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Participate in live chats
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Manage personal queue of customer tickets
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Identify gaps in company self-help documentation
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Identify and share ticket trends with Implementation Team
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Conduct Basic Training on an as-need basis
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Other duties as assigned
What you'll need to be successful in this role:
PREFERRED QUALIFICATIONS
R365 Team Member Benefits & Compensation
#BI-Remote
Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.