Sleep Coach (Customer Service) – Full time | New Plymouth

Sleep Coach (Customer Service) – Full time | New Plymouth

EdenSleep (Resmed)
 

• Full time (40 hours per week)

• 8.30am to 5pm Monday to Friday (ability to work occasional Saturdays in the future)

• Base salary + monthly bonus (NZD)

• Training provided
   

Make a genuine difference — every day

Are you passionate about helping people and delivering exceptional customer experiences?
 

At EdenSleep, we support people to “awaken their best” by improving their sleep and overall wellbeing. This is more than a typical retail or customer service role — you’ll play a meaningful part in improving health outcomes and quality of life.
 

About EdenSleep
 

EdenSleep is the New Zealand branch of Resmed, a global leader in connected healthcare solutions.

At Resmed, we provide innovative medical devices and cloud-based technologies to help diagnose, treat and manage sleep conditions such as sleep apnoea and other chronic diseases.

Our purpose is clear: to improve lives through better sleep and breathing health.
 

About the role
 

As a Sleep Coach, you’ll work in our New Plymouth clinic supporting customers on their sleep health journey.

Reporting to the Team Leader, you’ll combine customer service, administration, and sales support in a highly rewarding, people-focused environment.
 

Key responsibilities include:

• Supporting customers to improve their sleep health with empathy and care

• Providing education and guidance on sleep therapy solutions

• Assisting with sleep studies and coordinating with sleep physicians

• Managing reception, appointments, and general administration

• Recommending tailored solutions and supporting product sales

• Creating a welcoming, professional in-clinic experience

• Supporting customers with the fitting of sleep solutions

• General cleaning and clinic operations
   

About the team
 

We’re a collaborative, close-knit team that puts customers at the heart of everything we do.

We value flexibility, support each other, and take pride in delivering meaningful outcomes — not just transactions.
 

About you
 

You don’t need a healthcare background — we provide full training. What matters most is your attitude and ability to connect with people.
 

You’ll bring:

• Experience in retail, customer service, or administration

• A warm, empathetic approach and strong interpersonal skills

• Confidence managing a busy environment and multiple priorities

• A solutions-focused mindset with strong problem-solving ability

• Excellent communication and active listening skills

• Professionalism and attention to detail
   

Bonus (but not essential):

• Experience in healthcare, pharmacy, or medical administration
   

What’s in it for you

• Purpose-driven work – make a genuine impact on people’s lives

• Full training provided – build new skills in a growing healthcare sector

• Supportive team environment with ongoing development

• Monthly bonus opportunities

• Global benefits including employee wellbeing support
   

Ready to apply?

If you’re looking for a role where you can combine customer service with purpose, we’d love to hear from you.