Sr Solutions Engineer

Job Description

About the role: 

We are seeking an experienced and highly skilled Professional Services Solutions Architect (SA) to join our dynamic Professional Services organization. As SA, you will have a direct impact in implementing and tailoring our Enterprise level customers with innovative and configurable solutions that span to both cloud and on-premise infrastructures. SAs will collaborate closely with key internal and external stakeholders providing fundamental knowledge of Altium Enterprise solutions that can be transferable to our customers existing environment and consequently achieving their main business goals and ongoing success. The SA will play an essential role in bridging the gaps between Sales, Professional Consulting, Software Engineering, Implementation, Customer Success and the R&D organizations.

 A day in the life of our Professional Services Solutions Architect:

• Solutions Architecture: Implementing Altium Enterprise solutions by understanding and analyzing our customers existing framework, environment, challenges, and bottlenecks of their electronics hardware development process.
• Relationship Building: Experience building long-term, strong and successful customer relationships by demonstrating empathy, active listening, and resiliency skills.
• Product Expertise: Provide a deep understanding of Altium’s products, with knowledge of how to apply them in relevant customer contexts. Keep up-to-date on releases, features and product roadmaps.
• Technical Guidance: Work closely with our customers to identify, prioritize and quantify key-business drivers, and provide technical expertise on process and optimizations using Altium’s solutions to meet customer objectives and create value.
• Statement of Work (SOW) Creation: Develop an agreed SOW where key tasks and deliverables are quantified for each proposed solution and effectively presented to the customer.
• Software Engineering: Collaborate closely with software engineers to develop customized solutions to further accommodate our customers requirements.
• R&D: Work with R&D to resolve technical gaps that have the highest impact on the customer and Altium’s business.

Who We’re Looking For

• Education: Bachelors/Masters degree in Electrical Engineering, Electronic Engineering, or equivalent degree and experience.
• Experience: At least 5 years in Enterprise Solutions Architecture, Customer Success, Professional Services, or a similar customer-facing strategic role. Experience with Altium’s products is highly desirable.
• Customer Growth: Proven track record of managing and growing multiple enterprise-level customers, with an ability to understand and navigate complex customer environments (e.g. integrations, workflows and business processes).
• Subject Matter Expert: Domain expertise and work experience in PCB design or subject matter expertise in functional areas (e.g., ECAD design process, testing, PLM)
• Technical Skills: Strong hands-on experience with ECAD software, PLM integrations and workflow management is essential.
• Project Management: Ability to track and coordinate multiple efforts toward a common goal to ensure customer priorities are delivered on time and meet expectations. 
• Creative Thinker: Proposes solutions using technical knowledge and experience, building alignment and setting clear expectations with customers on the way forward.
• Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to accurately describe technical details of customer issues and how to resolve them
• Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to different audiences.
• Team Player: Build effective relationships with colleagues across Professional Services, Marketing, Sales, Support and R&D.
• Travel: Willingness to travel, including meeting customers onsite each month.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Shape Your Future with Us.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.