Account Manager (w/m/d)

Job Description

About the Role

We are seeking highly motivated Account Managers to serve as trusted guides throughout the customer journey, helping users successfully evaluate, adopt, expand, and renew their use of Altium solutions.  This role sits at the intersection of customer success, product adoption, sales, and customer intelligence. Unlike traditional sales roles, Account Managers are measured by customer outcomes, successful migrations, retention, adoption, and the quality of customer insights they capture to improve the overall customer experience.

What You'll Do?

🚀 Drive Customer Success

• Engage with customers during critical stages of their journey, including evaluation, onboarding, adoption, renewal, and expansion.

• Identify and remove obstacles preventing customers from realizing value.

• Guide customers toward self-service resources when appropriate while providing expert assistance when needed.

🚀 Support Product Adoption & Migration

• Assist customers transitioning from legacy licensing models to Altium Develop.

• Educate customers on the value and capabilities of modern cloud-connected workflows.

• Drive successful onboarding and activation of new workspaces.

• Identify trends, recurring friction points, and opportunities for product improvement.

• Provide actionable feedback to Product, Marketing, Sales, and Operations teams.

🚀 Drive Business Outcomes

• Improve customer retention and renewal rates.

• Increase migration success from legacy products to Altium Develop.

• Identify opportunities for additional capacity, expansion, and product adoption.

• Help customers navigate purchasing decisions while maintaining a consultative, customer-first approach.

Qualifications

• 0-1 year of experience in customer facing role

• Proactiveness and eagerness to grow and build business relationships

• Languages:
  - (Must-have) German, Level: Native
  - (Must-have) English, Level: Fluent, min. B2+
  - (Nice-to-have) Italian, French, Spanish, Nordics (One or more), Level: Fluent

You don’t need to be an expert and have tons of experience, we are looking for someone we can teach how to perform in this role. Your motivation and proactive attitude are the most important skills of yours! 

Additional Information

Benefits

🌴 30 days of paid vacation + half-days on Christmas & New Year’s Eve
🤒 Extra paid sick days on top of statutory coverage
💰 15% employer pension contribution
🌍 Work remotely from abroad (up to 30 days per year)
📚 €3,500 annual learning & development budget + LinkedIn Learning
🧠 Mental wellbeing support (access to professional psychologists)
🎂 Birthday leave + additional company holidays
🚆 Deutschlandticket for sustainable commuting
☕ Modern office perks (ergonomic setup, snacks, drinks & free parking)

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.