Senior Deal Desk Specialist

What this job can offer you

• The opportunity to own complex, high-value deals end-to-end at a fast-growing global SaaS company
• A role that is 50% execution, 50% strategic — deep CPQ and commercial expertise combined with real influence on how the Sales organization closes deals
• Exposure to strategic deal work — discount governance, deal reviews, and Sales enablement
• A truly async, flexible work environment where ownership and proactivity are valued over process for its own sak

What you bring

• 2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations in an Enterprise SaaS/B2B company
• Deep expertise in CPQ quoting — complex quote builds, multi-product configurations, pricing logic, and troubleshooting quoting issues
• Strong Salesforce proficiency as a power user — managing cases, accounts, opportunity data, and order records accurately at high volume
• Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management
• Proven ability to manage a high-volume Deal Desk queue without compromising quality, especially during End of Month, Quarter, and Year End; familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is a plus
• Commercially minded, with a track record of balancing Sales velocity with deal integrity across complex and non-standard situations
• Trusted by Sales as a go-to advisor — someone who gives clear, confident guidance on deal structure and contract options
• Clear communicator who works effectively across Sales, Finance, and Legal without losing momentum on deals
• A natural knowledge-sharer who enjoys upskilling others and raising the bar across the team
• Demonstrates strong automation and AI capabilities
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Own complex, non-standard deals end-to-end — multi-product transactions, pricing exceptions, and deals requiring cross-functional input from Finance and Legal
• Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions
• Apply commercial judgment on discount approvals and pricing exceptions, ensuring deals are structured in line with company policy and revenue objectives
• Build and maintain complex quotes in CPQ, ensuring accuracy, completeness, and compliance across high-volume periods
• Own and govern the Closed Won process — ensuring order accuracy, data integrity in Salesforce, and adherence to established workflows
• Monitor and manage the Deal Desk case queue, maintaining SLA standards and handling a high volume of tickets with speed and precision
• Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices
• Participate in deal reviews, contributing deal-level insights to Sales leadership discussions
• Work with Finance and Legal on non-standard contract terms and pricing structures for specific deals
• Contribute to Deal Desk SOPs and internal documentation, flagging gaps and proposing improvements to the Lead and Senior Manager
• Support month-end and quarter-end close operations to ensure accurate and timely deal execution

Practicals

• You'll report to: Senior Manager, Deal Commercial Strategy & Operations
• Team: Revenue Operations — Sales Operations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from AMER as we encourage our teams to diversify
• Start date: As soon as possible

Application process

Roughly 6 hours across 3 weeks

1. Interview with recruiter — 30 min
2. Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min
3. Interview with team member — 30 min
4. (async) Deal Desk case study
5. Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min
6. Bar raiser interview — 30 min
7. Prior employment verification check

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